Network & Field Services Technician

This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the companys proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 13 IT support, customer service, and some administrative work. Key Responsibilities Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.). Support customers by phone, remote tools, and on-site visits. Install and train customers on the companys fingerprinting and law enforcement software. Travel to customer locations for support or installations (040% depending on workload). Help maintain internal IT infrastructure including servers, firewalls, switches, and networks. Assist engineering with testing, bug fixes, and hardware integration. Participate in a rotating on-call support schedule for after-hours issues. Key Requirements At least 2 years of IT support or technical field service experience. Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools. Basic understanding of networking concepts (IP addressing, DHCP, DNS). Strong communication and customer service skills. Ability to travel, lift equipment, and pass a fingerprint-based background check. Must have a clean driving record and reliable transportation. Preferred Qualifications Technical degree or IT certifications. Experience with network hardware, Windows Server, Active Directory, databases, or VOIP. Skills in PC imaging, wiring/network cabling, or documentation. Compensation & Work Setup Base salary: ~$42,000/year (hourly). Additional on-call pay, overtime, and possible bonuses. Full-time position with a mandatory 90-day in-office probationary period. Mostly office-based with some travel and partial remote work options. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional Perks! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.