Senior Incentive Processor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours 401(k) with company match Paid vacation, sick, personal and parental leave time Paid Volunteer Time: giving back to our communities is important to us Employee Recognition Program convert your recognition points into gift cards Employee Assistance Program offers benefits to help you manage daily responsibilities Access to on-demand training courses to advance further in your career Job Description We are looking for a talented individual to join our team as a Senior Incentive Processor! In this role, you will play a critical part in supporting Energy Trust of Oregons Business Lighting incentives. You will manage and control the processing of rebate and incentive applications for small and mediumbusiness customers installing lighting upgrades, ensuring accuracy, quality, and compliance across all program requirements. This position is highly detailoriented and servicefocused. You will support both direct install and midstream (incentive discount) channels, review new incoming projects for eligibility, assist contractors and distributors, respond to program inquiries, and help maintain the integrity of weekly incentive releases. You will also contribute to onboarding, training, and broader process improvement efforts across the team. Key responsibilities include: Incentive Processing & Documentation Process new lighting incentive applications for the direct install and midstream channels, including initial QC and eligibility screening. Review and validate documentationincluding invoices, forms, project details, and supporting materialsto ensure program compliance. Build and manage project records in multiple proprietary databases and internal systems. Support weekly incentive payment release cycles, including QC and correction processing. Maintain clear, consistent documentation of workflows and dataentry procedures. Customer Care & Communication Respond to incoming questions via the program phone line and inbox. Provide respectful, clear, and accurate guidance on program requirements, documentation needs, or next steps. Support callers from small and medium businesses, trade allies, contractors, distributors, and occasional downstream lighting inquiries. Maintain confidentiality of business and customer information at all times. Program Support & Collaboration Assist internal departments with questions regarding incentives, requirements, and industry standards. Support the outreach team by offering contractor/trade ally assistance and customerfacing information. Participate in weekly client touchpoints to communicate payment details, corrections, and special considerations. Support system enhancements by assisting in database design, updates, and testing. Contribute to crossfunctional process improvements that positively impact incentive processing speed and accuracy. Key Skills: Strong attention to detail, accuracy, and quality over speed Ability to pivot between tasks quickly and adapt to shifting priorities Excellent customerservice skills with the ability to communicate clearly and professionally Dataentry proficiency across multiple systems; comfort learning new databases Ability to stay organized and focused, even in fastchanging workflows Strong problemsolving mindset and willingness to ask questions when needed Experience working on phones, with customers, or in serviceoriented roles (highly beneficial) Ability to work well both independently and as part of a closeknit team In this exciting career opportunity, you will have 13 years of relevant experience A high school diploma or equivalent required; Associates degree preferred Experience in customer service, administrative operations, incentive processing, or detailed data processing A desire to contribute to cleanenergy efforts and support local Oregon businesses The ability to work fully remote within Oregon Target Compensation: $26.00 per hour Compensation Range $19.80 - $29.70 Currency USD Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicants skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.