Network Support Engineer II

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. F5, Inc. seeks Network Support Engineer II in Seattle, WA: Job Duties: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience. Participates in on-going training with F5 products and related technologies. Maintains high schedule adherence (work hours and on-phone time). Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management. Manages multiple routine cases and prioritizes based upon customer and business needs . Performs additional projects as required. Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. Part-time telecommuting is an option. Hybrid work from F5 office in Seattle, WA. Minimum Requirements: Masters degree (or its foreign degree equivalent) in Computer Science, Computer Networking, Technology, Engineering (any field) or a related quantitative discipline and three (3) years of experience in the job offered or in any occupation in related field or Bachelors degree (or its foreign degree equivalent) in Computer Science, Computer Networking, Technology, Engineering (any field) or a related quantitative discipline and five (5) years of progressively responsible experience in the job offered or in any occupation in related field or in any occupation in related field. Special Skill Requirements: (1) LAN, (2) WAN, (3) ISP circuits, (4) Network Security, (5) SSL VPN, (6) Wireless LAN; (7) Static and Dynamic Routing Protocols; (8) Cisco Catalyst; (9) HTTP; (10) VLAN; (11) STP; (12) ARP; (13) DHCP. Any suitable combination of education, training and experience is acceptable. Part-time telecommuting is an option. Hybrid work from F5 office in Seattle, WA. Salary: $138,258 - $142,405 per annum. Benefits: F5 offers competitive pay, 401k, and other benefits: https://www.f5.com/company/careers/benefits Submit a resume with references using the apply button on this posting or by email at: PeopleOps@f5.com at Req.# 22-16932. #LI-DNI #LI-DNI You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com. Hybrid: Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like youthe best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.