Ops Support Specialist - Los Angeles

Company Federal Reserve Bank of San Francisco We are the Federal Reserve Bank of San Francisco public servants with a mission to advance the nations monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nations central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service. Ops Support Specialist - Los Angeles The Los Angeles Branch currently has an excellent Ops Support Specialist opportunity in its Cash operations. The Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Services function with a focus on departmental balancing and operations support. To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet department settlement and project timelines. This role is a critical component to our teams success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs. If you have strong communication, analytical, attention to detail, technical, and problem-solving skills we would like to speak with you! Location: Federal Reserve Bank Los Angeles Branch (100% on-site) 950 South Grand Avenue Los Angeles, CA 90015 Work Schedule: Monday to Friday 8:30am-5:30pm (This role requires flexibility to work additional hours as needed to meet business needs.) Key responsibilities include but are not limited to: Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations Utilize multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint) Work with Customer Support to resolve inquiries Initiate and maintain strong customer service relations with armored carriers, financial institutions, third-parties, and other FRB departments and offices Assist with departments records management and ensure Cash Admin documentation is accurate, neat, orderly, and legible Complete Department Accounting Entries Complete Daily, Weekly and Monthly Reports Assist with management of coin activities including mint shipments, coin terminals, and on-site coin Review and Complete the Daily GL Account Balances Process and Reconcile Daily Orders for the Paying Team Cross-train and provide back up support to the Paying, Receiving, Coin, and High-Speed Processing functions Execute End of Day Closeout Duties Effectively acts as a liaison between management and staff Supports department goals and communicates them in a positive manner to co-workers In collaboration with management, monitor supplies inventory for the department Make recommendations for improvement to existing processes Maintain good, supportive relationships and collaboration with colleagues in Cash operations Participate and contribute in workgroups Perform other duties as assigned Qualifications: Proficient in Microsoft Office Suite Strong written and verbal communication skills Customer Service oriented Ability to exercise common sense judgment within defined practices and procedures to determine appropriate action Good analytical, multitasking, and time management skills Ability to work effectively and collaboratively within a team Preferred: Associate Degree 1+ years of related experience Experience with database-driven software Experience collecting, transforming, analyzing, and reporting on data Experience working cross-functionally to meet internal and external client needs Salary Range: Min: $52,700- Mid: $68,300- Max: $84,000 (Location: Los Angeles, CA) Final salary and offer will be determined by the applicants background, experience, skills, internal equity, and alignment with market data. Benefits: At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension. The Bank is committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer. If you need any assistance or accommodations due to a disability, please let us know at sf.hr.recruitment@sf.frb.org. #LI-Onsite Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Operations Family Group Work Shift First (United States of America) The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels. Privacy Notice OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United Statesone of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first Youll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague. Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels. Please check back later for more information on available job opportunities.