We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Data Auditor in our Ground Handling Department. The primary responsibility of the position is the daily handling and processing of internally controlled, accountable station documents. The Data Auditor will maintain logs of accountable documents used, agent discrepancies, and E-Vouchers. They also conduct various station audits and provide performance reports to management. The successful candidate will have prior experience as a front-line customer service provider as well as familiarity with Microsoft Office Suite. This position will report to the Department Manager, Customer Care. Essential Duties: Conduct station closeout procedures Reconcile passenger refund checks, Flight Interruption Manifests (FIMs), and Agent Closeouts (ACO) Identify and provide follow up on discrepancies Order and stock necessary supplies and documents Maintain and update the Internal Controls Manual (ICM) Research Department of Transportation (DOT) complaints Assist agents/manager with oversold and downgraded flights Job Qualifications and Competencies: Prior experience as a front-line customer service provider Ability to work well with all levels of management and support staff Familiarity with Microsoft Office Suite Successful completion of required training courses Preferred Qualifications: Extensive knowledge of QIK/Sabre Completion of ICM training Working knowledge of Microsoft Office Suite Outstanding organizational skills and ability to multi-task Work Environment: Standard office environment, use of telephones, computers, and other office equipment Airport terminal environment, subject to varied weather conditions and elevated noise levels Physical Requirements: Occasional lifting up to 25 pounds The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $18.18/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline: September 8, 2025 Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position. Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone no matter which job title they hold is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont. If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com
