Senior Director, Client Service

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Job Title: Director, Client Service, Brand Location: Remote in Washington About the role An experienced, trusted adviser to Kantars clients and people with inherent understanding of brand research and its purpose within a broader ecosystem. Is responsible for revenue targets that will build to a teams book of business. Will actively contribute to building Kantars network of brand experts who deliver quality data and insights to their clients. Roles & Responsibilities Commercial Accountability Responsible for profitable delivery of Brand Performance work for assigned projects (~1-5M revenue) Contributes to Brand Performance new business opportunities to maintain and grow book of business. Can independently price and scope a job and build a statement of work Client Accountability Leads small to mid-size accounts; both overseeing (small) accounts and involved in day to day of projects (for mid-size to large, complex, high demand accounts) Independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges. Design research and ensures quality delivery from junior staff (survey design, sample, specs, to deliverables) Responsible for delivering on client servicing values and driving client satisfaction Strong critical and analytical thinker and able to build story driven and insightful reports with guidance from senior report Loops in senior support when needed Has experience presenting reports to clients and leading client meetings, and is able to navigate or address questions as they come up Starting to develop independent relationships with clients People Accountability May manage 1-2. Accountable for managing their down-line to best meet utilization targets and Brand Performance goals. Provides active feedback to account teams and downline and coaches to address performance gaps. Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK) Generate positive energy and contributes to Brand Performance team culture Essential Knowledge & Experience 5 + years of custom market research experience Knowledge of research methods Demonstrated experience executing custom research / analytics for multiple strategic research projects simultaneously from design to analysis and reporting Proven experience consulting with and presenting insights and recommendations to clients Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving Can-do attitude with experience successfully managing complexity, is driven, takes initiative, demonstrates ownership and can manage challenging situations Strong project management experience and time management while delivering against multiple deadlines Bachelors degree in market research/marketing or related social science and analytic disciplines, Masters preferred Essential Skills & Capabilities Managerial Skills Plans complex engagement/ job planning Excellent project management skills Motivates/ manages individuals & teams, stewards team culture Technical/ Analytical Command of research methods and tools Provides technical and analytical leadership for maximum client impact Ability to master business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools) Communication Clear and effective written and verbal communication skills Confidently delivers messages and exemplifies Kantar values Kantar Benefits We provide a comprehensive, highly competitive benefits package, including: Medical plans with comprehensive, affordable coverage for a range of health services Health Savings Account/FSA Dental, Vision and benefits to cover unique healthcare needs Wellness Program 401k with match Tuition Reimbursement, Commuter benefits Unlimited PTO Why join Kantar? We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match, wed love to receive your application and talk to you about this job or others at Kantar. Privacy and Legal Statement PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager The salary range for this role in Washington is $102,200 - $147,666 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Kantar Rewards Statement At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the worlds leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantars 30,000 people help the worlds leading organisations succeed and grow. Location Washington, Work from HomeUnited States of America Kantar Rewards Statement At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the worlds leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantars 30,000 people help the worlds leading organisations succeed and grow. KANTAR Kantar is the worlds leading AI-native marketing data and analytics business and an indispensable brand partner to the worlds top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why and how to shape the marketing strategies that shape their future. For information about how Kantar processes your personal data in the job application process, please click here to read our candidate privacy notice.