Solutions Engineer (AI Services)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description What can you expect in a Solutions Engineer role with TaskUs: As a Solutions Engineer with TaskUs, you will serve as the primary technical architect for our most strategic global enterprise accounts. In this role, you will design and implement complex, multi-pillar AI engagements and data pipelines that span the entire model lifecyclefrom initial data collection to post-deployment safety evaluations. You will act as the critical link between our clients AI objectives and our internal delivery teams. Your mission is to ensure that every proposed solution is technically robust, commercially viable, and aligned with the highest standards of AI safety and ethics. By balancing technical depth with a consultative mindset, you will help the world's largest organizations transform emerging AI technologies into transparent, secure, and high-performing enterprise assets. You will lead the technical solutioning and scoping for a comprehensive suite of AI services: Model Evaluation & Red Teaming: Developing rigorous testing methodologies to identify and mitigate risks, including prompt injections, hallucinations, and safety vulnerabilities. Data Strategy & Collection: Architecting large-scale data acquisition programs to support high-performance model development. Precision Annotation & Labeling: Designing custom annotation schemas and human-in-the-loop (HITL) workflows to optimize model accuracy and alignment. AI Safety Frameworks: Implementing guardrails and benchmarking systems that ensure compliance with emerging global AI standards. Responsibilities Lead the end-to-end technical discovery process to design bespoke AI safety and development engagements, including red teaming, data collection, and expert labeling. Collaborate with Sales + Service Line Leadership to navigate complex sales cycles within the Global 2000, acting as the technical authority to secure the "technical win." Partner with internal Product and Engineering teams to translate client requirements into actionable Statements of Work (SOWs), ensuring operational feasibility and resource alignment. Consult on advanced LLM workflows, providing expertise on model training, fine-tuning methodologies, and comprehensive evaluation metrics. Partner with internal teams to architect model configurations that balance performance, safety, and cost, providing precise estimates of inference spend as part of the overall pricing strategy. Architect robust adversarial testing (red teaming) and guardrail strategies to identify and remediate risks such as bias, toxicity, and prompt injection. Work closely with Finance and Operations to develop pricing structures for large-scale data and safety projects, balancing competitive positioning with internal margin targets. Act as the primary technical interface for C-suite and technical stakeholders, delivering high-impact presentations and managing Proof of Concept (POC) success criteria. Required Qualifications Mid-level experience (4 - 7 years) in Data Science or Machine Learning, with a specific focus on the training and evaluation of Large Language Models. Proven experience supporting large-scale technical sales to global organizations, with a deep understanding of enterprise security, privacy, and procurement standards. A strong professional interest or background in AI Alignment and Safety Ability to move beyond "off-the-shelf" features to create multi-pillar service offerings that address unique client data and safety needs. Exceptional ability to bridge the gap between highly technical engineering teams and non-technical business executives. Strong project management skills with the ability to manage multiple complex workstreams and internal stakeholder interests simultaneously. Work Location/Travel: The position is remote. Salary Range: $97,000 $145,000 per year Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The ""pay scale"" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits & Additional Compensation: * Variable Pay: This position is eligible for an annual performance bonus based on individual and company performance. Note: This will be dependent on the role and will need to be updated at posting Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 6/27/2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.