Follow Up Specialist (Cox Automotive Fleet Client Solutions Delivery)

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dispatcher I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable Compensation Hourly base pay rate is $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidates knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Are you ready to do meaningful work while experiencing great pay and benefits? Were looking for a detail-oriented Follow Up Specialists to join our team at Cox Fleet. Youll play a crucial role in helping us provide best-in-class service to our customers. This is for second, third and weekend shift positions. If youre looking to make an impact and grow your career, we want to hear from you! Whats In It for You? Heres a sneak peek at the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Check out all our benefits. What Youll Do Youll be responsible for managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will: Handle all inbound calls in a timely manner. Accurately gather and follow customer requirements during the initial call. Obtain complete and accurate information while on the call, entering data promptly and precisely recording the units location. Ensure accurate billing information is communicated to the service provider. Handle estimates promptly and accurately. Make outbound calls to obtain updates on open events. Keep customers updated on the event status and follow their instructions. Collaborate with the roadside dispatcher when problems arise. Manage time effectively to prioritize and complete tasks within deadlines. Who You Are You are proactive and have experience multitasking and problem-solving. Heres what else you bring to the table: Minimum: High school diploma or GED and up to 2 years of experience in a related field. Strong customer service experience. Preferred: A degree in related discipline or industry experience. Availability: Class start date: May 4, 2026 Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be weekend 2nd (Evening/Nights), or weekend 3rd (Overnights) shift Help keep the wheels turning and the engines humming. Join Cox today! Drug Testing To be employed in this role, youll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Cox brings together the worlds greatest minds to help breathe life into new possibilities and drive innovation for a better future. Thats why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the worlds biggest challenges. Our people love technology and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, theres no challenge too great for our pioneers. And theres no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.