(USA) Site Reliability Operations III

Position Summary... Role Summary Walmart is seeking a Site Reliability Operations III team member to assist in driving the reliability, availability, and performance of mission-critical applications and platforms within the Supply Chain & Transportation support area. This role focuses on incident management, monitoring and alerting, troubleshooting complex outages, and applying DevOps best practices to maintain stable, scalable systems. The ideal candidate partners closely with engineering and business stakeholders, drives continuous improvement, and upholds Walmarts values and operational excellence standards. About the Team The Walmart Global Tech organization builds and operates the platforms that power Walmarts stores, digital channels, and supply chain at global scale. Within the Site Reliability Engineering and operations-focused teams, engineers are responsible for proactive system health, rapid incident resolution, and evolving observability and resiliency practices to support a highly available, customer-first ecosystem. What you'll do... Incident Management & Reliability Lead and contribute to incident triage, diagnosis, and restoration within defined SLAs. Coordinate with internal teams and external partners to resolve escalated and complex outages. Document incident resolution, troubleshooting steps, and contribute to knowledge management and RCCA activities. Monitoring, Alerting & Observability Define and monitor SLIs, SLOs, and KPIs such as availability, latency, MTBF, and MTTR. Design alerting strategies, thresholds, and instrumentation to improve system awareness and reduce noise. e.g. yaml, python, git. Identify observability gaps and recommend enhancements to monitoring and alerting logic. Triaging & Troubleshooting Independently troubleshoot application performance and availability issues. Perform root cause analysis and contribute data and insights to RCA initiatives. Analyze historical defects to prevent recurrence. DevOps & Operational Excellence Execute complex application maintenance, corrective, adaptive, and reengineering activities. Analyze logs, metrics, and performance data to evaluate system health and change requests. Apply sound design and debugging practices to improve system stability and security. Partnership & Influence Build strong partnerships with engineering, operations, and business stakeholders. Communicate technical insights clearly and influence decisions by linking outcomes to business value. Proactively bring ideas and improvement opportunities to partners. What Youll Bring Strong experience in incident management, monitoring, and production support for enterprise applications. Hands-on expertise with monitoring, alerting, debugging, and application performance analysis. Proven ability to conduct RCA/RCCA, prevent defect recurrence, and improve system reliability. Solid DevOps mindset, including operational metrics, application maintenance, and change evaluation. Effective stakeholder communication skills and experience working across teams and disciplines. Demonstrated commitment to Walmart values: respect for the individual, integrity, customer focus, and continuous improvement. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Experience in site reliability operations, site and system administration, infrastructure management, or related area, Master's degree in site reliability operations, site and system administration, infrastructure management, or related area., SRE certification (for example, IBM Cloud Site Reliability Engineer)., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 805 Se Moberly Ln., Bentonville, AR 72712, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.