Specialist, Patient & Specialty Services SOPs & Document Management- Radioligand Therapies - East Hanover, NJ

Band Level 3 Job Description Summary Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly. Within the Novartis Patient and Specialty Services, we have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient and customer support solutions. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast. Job Description Your responsibilities will include, but are not limited to: In this role, you will work with the Director, Customer Engagement and be responsible for assisting in the development, execution, and management of documented processes and information used in the daily work of the Patient Support Center. Support the development, execution, and maintenance of all key Patient docuentation that supports the day to day operations of the team Key documents may include working practice documents, work instructions, job aides, call guides, frequently asked questions, and other content required for the team to do their job Assist in the approval of all documentation with all PSS key stakeholders and with our Materials Approval Process Help create knowledge management repository to maintain version control of documentation Collaborate with PSS Product, PSS Enterprise Content Design, PSS Quality, and PSS Franchise teams to develop, execute, and maintain content and documents Assist team in new hire on-boarding, training, and management, including liaising with training teams and vendor partners Champion new processes to improve operational efficiencies, including updates to core business applications This is a US based position. No international relocation will be provided for this position. This position will be located at the East Hanover site and will not have the abilty to be located remotely. Domestic travel may be required for business meetings. Minimum requirements: What youll bring to the role: Education: Bachelors Degree required. BA/BS in related field Experience: 1+ years of progressive business experience in the biopharmaceutical indusry with broad understanding of pharmaceutical sales, marketing, reimbursement and/or patient services 2+ years of change management and project management experience Ability to manage multiple projects and consistently meet deadlines Strong interpersonal and time management skills, and an ability for producive collaboration across varying departments Detail oriented problem solver who can make clear-headed decisions while under pressure Ability to drive results Strong written and verbal communication skills Why Novartis: Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings Salary Range $81,200.00 - $150,800.00 Skills Desired Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curiosity, Digital Marketing, Email Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Strategic Marketing Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing peoples lives. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .