Piano Technician I

Job Description: Berklee is a preeminent institution of contemporary music, theater, and dancecomprising Berklee College of Music, Boston Conservatory at Berklee, Berklee NYC, Berklee Valencia, and the Division of Pre-College, Online and Professional Programs. Dedicated to nurturing the creative and career potential of the worlds most inspired artists, Berklee empowers students to turn their passion into impactful careers. Position Summary Reporting to the Director for Piano and Keyboard Services, the Piano Technician I plays a vital role in keeping Berklees Boston campus sounding its absolute best. Driven by Berklees student-centered mission, this role delivers specialized acoustic piano and keyboard services across teaching studios, classrooms, ensemble rooms, and practice spaces. Berklee thrives on innovation, creativity, and work-life balance, offering an environment where employees can pursue excellence while feeling supported and valued. Key Responsibilities Technical Maintenance & Repair: Execute tuning, voicing, regulation, action refurbishing, and preventative maintenance for acoustic pianos. Assist with digital piano and keyboard maintenance. Install and maintain climate control systems and supervise instrument moves. Student & Faculty Support: Consult with faculty, staff, and students to troubleshoot instrument issues and provide tailored technical solutions. Maintain instruments in top performance condition across campus spaces. Cross-Department Collaboration: Partner with Concert Operations, Academic Affairs, Music Production & Engineering, and other divisions to support campus events and daily academic needs. Data & Operations Management: Maintain accurate daily work logs and coordinate schedulesincluding occasional nights or weekendsto meet critical academic deadlines. Professional Growth: Stay informed on emerging music and keyboard technologies, maintain certifications, and participate in ongoing technical and interpersonal training. Qualifications Demonstrated experience as a piano technician (Bachelors degree preferred). Piano Technicians Guild Associate Piano Technician Certification preferred. Solid understanding of music, musical terms, and notation. Familiarity with electronic tuning software (e.g., Reyburn, Sanderson, TuneLab, Piano Analyzer) and Apple administrative software. Excellent interpersonal and customer service skills, with a track record of timely problem resolution under deadline pressure. Ability to work autonomously while fostering a collaborative, supportive workplace culture. Why Choose Berklee? Mission-Driven Impact: Play a pivotal role in identifying and cultivating the world's most inspired creative entrepreneurs and performing artists. Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues. Comprehensive Benefits: Exceptional health and dental plans, a 403(b) retirement system with matching institutional contributions, and tuition benefits for you and your family. Generous Time Off: Extensive paid time off alongside observed holidays and a paid winter break to rest and recharge. Hiring Range: $23.00 to $33.00 per hour; dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee. This document does not create an employment contract, implied or otherwise, other than an at will employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Staff As the premier destination for the study of contemporary music and the performing arts, Berklee stands as the culmination of two pioneering institutionsBoston Conservatory and Berklee College of Musiceach recognized for its global reach and cultural impact. Berklee is a place where artists come together to innovate, and where artistic and cultural diversity is embraced and celebrated. We strive to reflect these values in our inclusive hiring practices, creating a welcoming and equitable process that embraces diverse perspectives and fosters equity and opportunity for all. Guided by our fundamental values, our unified mission and vision define Berklees core purpose and help us envision the positive influence we can have on each other, our students, our communities, and the broader world. Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.