Client Success Associate

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role Were looking for a client-focused professional to join our team as Fleet Coach. In this role, you will be responsible for executing fleet transactions that support product and asset management for external clients. You will apply comprehensive knowledge of client and Element products and services while managing day-to-day tactical requests and activities. The role emphasizes a sense of urgency, consistency, and ownership to support client goals, account retention, and growth objectives. What Youll Do Execute day-to-day tactical requests and activities, complex or routine, in accordance with clients policies, procedures, and priorities. Apply comprehensive knowledge of client and Element products and services to support service delivery. Receive, complete, coordinate, and/or escalate requests and activities that support product and asset management for external clients. Manage service delivery and request completion or coordination management. Manage exceptions to ensure processes and requests are followed up timely and closed using loop processes with Partner or Manager. Identify requests that require specialized knowledge or escalation and leverage subject matter experts to resolve inquiries. Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions. Internally, this role is referred to as "Fleet Coach" Basic Qualifications High School diploma or equivalent required. Minimum 1 year of customer services experience, preferably in a B2B (business to business) or services organization Solid working knowledge of Microsoft suite of programs. Strong excel knowledge, including formulas, data analytics, v- look ups, pivot table etc. Experience executing transactional or operational support activities in a client-facing environment. Ability to manage multiple requests while meeting deadlines and service expectations. Strong problem-solving, critical thinking, and root cause analysis skills. Demonstrated ability to follow processes, manage exceptions, and close the loop on client issues. Effective communication and coordination skills across partners and internal teams. Preferred Qualifications Education: College/University degree preferred. Experience supporting fleet, asset management, or financial services clients. Familiarity with service delivery coordination and escalation management. Ability to leverage subject matter experts to resolve complex client inquiries. Location- Hopkins, MN The hiring base salary range for this position is $51,600 - $70,950 annually. Actual compensation within this range will be dependent upon the individuals knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. Whats in it for You A culture of innovation, empowerment, decision-making, and accountability Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rsum and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people. Know Your Rights: Workplace discrimination is illegal Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end-to-end solutions to our clientsfrom vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing. Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobilityand guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. Its our commitment to how we work, grow and put our clients at the heart of everything we do.