Medical Interpreter

We are recruiting for a motivated Medical Interpreter to join our team! We are here for lifes journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Language Services Job Summary Under general supervision, interprets either over the phone, on video in a call center setting, or in person for medical staff and for limited English proficiently patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information. Interpreters will seek clarification as needed. Expertise with medical terminology and vocabulary strongly preferred. Medical Interpreter experience strongly preferred. Essential Functions: Accurately interprets both the content and the spirit of the communication and seeks clarification, as needed. Does not add, omit, change or edit information. Interpreter remains as the voice of the provider and patient only. (15%) Demonstrates communication skills, working knowledge of anatomy, medical terms related to diagnoses, procedures, medical interventions and symptoms by accurately conveying information between the patient and the care provider. (15%) All interpretations can be done via phone, video, or face to face, with exceptional customer service. (15%) Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics. Professional boundaries and patient confidentiality are maintained. (15%) Works under pressure and remains calm and polite in difficult provider/patient situations. (15%) Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within 15 minutes. (15%) Identifies and addresses learning needs through in-service attendance, reading and other education opportunities. (5%) Establishes and maintains effective, professional working relationships with callers, patients, clients, staff, and the public. (5%) Education: High School Diploma or GED required. Work Experience: 1-3 years of language interpreter or language teaching experience required. Knowledge, Skills and Abilities: Fully fluent in English and Spanish and pass a Medical Interpreter assessment test (Required). Excellent customer service skills. Exceptional timeliness in routinely responding to interpretation requests. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to communicate effectively. Working knowledge of Microsoft Office Suite (Outlook, Word, Excel). Epic EMR experience (Preferred). Knowledge of call center technology. Shift Varies (United States of America) Work Type Regular Salary $24.09 - $33.73 / hr Benefits Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans Free RTD EcoPass (public transportation) On-site employee fitness center and wellness classes Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education & development opportunities including career pathways and coaching Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer Our Values Respect Belonging Accountability Transparency All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denvers 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation. As Colorados primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. Applicants will be considered until the position is filled. Denver Health was founded as City Hospital in 1860 to serve the health care needs of the rapidly developing city of Denver. Since then, we have grown alongside the community to become a complete health care system, proudly providing care for all residents -- at every point in their lives. We believe healthy people are the foundation of a vibrant community, and Denver Health has been treating and healing the people of Denver for more than 160 years. Today, Denver Health delivers preventive, primary and acute care services. We are committed to making our community a healthy place to live, work and raise a family. Youll see that commitment in the programs we offer, through the care we provide and in our determination to achieve continuous improvement so our community always has the best care available. As a comprehensive, integrated organization, we provide hospital and emergency care to the public, regardless of ability to pay. This integration promotes continuity of care for each patient and assures health care that is delivered in the most efficient, cost-effective setting. We care for: thirty-three percent of Denver's population annually; Denver Health sees nearly 1,200,000 total patient visits annually. one in three Denver-area children each year. the needs of special populations such as the poor, uninsured, pregnant teens, persons addicted to alcohol and other substances, victims of violence and the homeless. As Colorado's primary safety-net institution, Denver Health has provided uncompensated care and serves as a model for other safety net institutions across the nation.