Vehicle Operations Support Specialist II (Manheim)

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Vehicle Operations Support Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidates knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description If working closely with clients AND cars sounds like your jam, then tune in we may be playing your song. Of course, we dont JUST mean cars we mean all vehicles, and we dont mean just ANY client, we mean the accounts that make up Manheims portfolio of amazing customers. You may know Manheim as part of the Cox family of businesses. If Client Service Coordinator sounds like your kind of adventure, then keep readingManheim may be a great home for you. What Youll Do Like we said, clients AND vehicles are two things youll be very comfortable with in this role. Its a varied, exciting job with a lot of hats to wear. Try these on for size: Foremost, youll manage account relationships, maintaining effective communications and ensuring customer requirements are met. Youll review and update condition reports, then approve and audit the vehicle repair reports. When a customer has an inquiry about a vehicle, youll be responsive, providing quality service and doing your best to resolve problems. Youll communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops as well as timely completion of reconditioning. Youll collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization. Youll review vehicles in our sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Of course, youll follow all safety and health procedures and model the behaviors related to such. Key Responsibilities: Become proficient in all knowledge base requirements in order to resolve clients needs as efficiently as possible Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy Manage inbound calls, emails and texts in a timely and efficient manner Identify client needs, research issue and provide solutions and/or alternatives Build sustainable relationships and engage clients by providing best-in-class service Meet and/or exceed established verification guidelines and key performance criteria Work closely with our peers and BPO partners to deliver on client SLAs Work across the organization as needed to resolve requests and correct issues/problems Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained Identify areas of process improvement Effectively communicate Perform other duties as deemed necessary by management Qualifications: High School Diploma/GED and 3 years experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years experience in a related field Safe drivers needed; valid drivers license required Drug Testing To be employed in this role, youll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Cox brings together the worlds greatest minds to help breathe life into new possibilities and drive innovation for a better future. Thats why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the worlds biggest challenges. Our people love technology and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, theres no challenge too great for our pioneers. And theres no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.