Financial Counseling Representative

Job Description Financial Counseling Representative On-Site Pensacola, FL| Hospital Ascension Sacred Heart-Pensacola. Schedule: Monday-Friday 8 am-4:30 pm Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, youll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions. What Youll Do: Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs Meet with patients to discuss payment options and financial assistance programs Verify insurance eligibility and explain benefits clearly Assist with Medicaid and financial assistance applications Build trust with patients during stressful financial situations Collaborate with care teams and revenue cycle departments Maintain accurate documentation across multiple systems What Were Looking For: Exceptional customer service experience, communication and interpersonal skills Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members Ability to explain financial and insurance concepts clearly Ability to multitask and prioritize quickly with HIGH attention to detail. Professionalism with sensitive financial conversations High School Diploma or GED What Youll Gain: Experience in healthcare financial counseling and revenue cycle Exposure to insurance/Medicaid and detailed Intakes Opportunity for growth within R1 A team environment focused on innovation, collaboration, and patient experience Meaningful work supporting patients during sensitive and emotional moments Why Youll Love This Job: Make a Real Difference: Patients lean on you for support and reassurance. Youll be more than a data collector - youll be a calm, helpful presence during stressful times Learn Healthcare from the Ground Up: Build your expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment. Fast-Paced, Never Boring: Youll move between systems, phone calls, and inperson interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff. Supportive Team Environment: Were invested in your professional journey. Youll be surrounded by teammates who have your back and leaders who want to see you succeed R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. For this US-based position, the base pay range is $17.50 - $25.04 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package. R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any persons age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.