Department/Unit: Risk Management Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 We are seeking a professional, friendly, and energetic individual who thrives in their work environment and enjoys interacting with the public, has a team player mentality, and has a calming ability to assist discontented customers. Ultimately, a successful Administrative Support Associate should ensure the efficient and smooth day-to-day operation of the department and manage lost belongings cases in a timely and acceptable manner. The Administrative Support Associate (ASA) VII is a full-time position working in Patient Relations. We are looking for a responsible Administrative Support Associate to provide customer service, to perform a variety of administrative/clerical tasks, and to manage the lost belongings program. Duties include providing support and interfacing with managers and employees, assisting in daily office needs, monitoring and routing telephone calls, and the initiation of investigation and seeking recovery/reimbursement for missing belongings reported by patients. Must have the skill set to create spreadsheets and track and trend data regarding lost belongings, and reimbursement determinations. The ideal candidate must demonstrate excellent oral and written communication skills, effectively gather and interpret information, and be able to organize their work using tools, like internal databases, MS Word, Excel, Outlook, and office equipment. Technical oversight of the office is managed by the Administrative Support Associate such as ordering office supplies and repairs for equipment, keeping the office well-equipped and stocked, distributes, tracks, orders, and maintains a supply of Language Line two-way phones and iPads to assure readiness and availability. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Medical Center is the centerpiece of medicine, research, and medical education in New Yorks Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: · Excellent health care coverage with no copay at Albany Medical Center providers · A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the states historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the regions largest hospital, only Level 1 adult and pediatric trauma centers, and only childrens hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.
