CAD (Computer Aided Dispatch) System Manager

Company Overview At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration thats critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings Job Description Location: Candidates must be within commuting distance of Tampa, FL. Role Overview The CAD System Manager oversees the operational health and technical efficiency of emergency dispatch systems. This role serves as a vital link between complex public safety technology and the first responders who rely on it. The ideal candidate is a proactive problem-solver who thrives in high-stakes, fast-paced environments and excels at building strong collaborative partnerships. Core Responsibilities & Qualifications System Optimization: Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance. Technical Oversight: Manage and troubleshoot enterprise-level hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile). Strategic Leadership: Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence. Relationship Management: Cultivate mutually beneficial alliances with customers and end-users to ensure technical support is tailored to specific operational needs. Incident Resolution: Proactively initiate problem-solving actions for hardware, network, and third-party components, ensuring rapid resolution and minimal downtime. Professional Expertise: Apply a minimum of 3 years of IT or public safety experience (preferably with a Bachelors degree) to maintain high-functioning, 911-center equipment. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $100,000-$110,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 #LI-ONSITE Basic Requirements High School Diploma or equivalent 3+ years of Public Safety Applications experience involving CAD Systems Must be able to obtain background clearance as required by government customer Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills, wed still love to hear why you think youd be a great addition to our team. Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration thats critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.