Metering Technician (Trainee, Technician, or Senior)

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Under the general direction of the Water Metering Supervisor, this role is crucial in ensuring the accurate measurement and efficient management of water resources. Metering Technicians are responsible for performing technical tasks related to water metering systems, conducting inspections, troubleshooting issues, and coordinating installations. Applicants must submit a resume. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Meter Technician - Trainee Assist in the installation, activation, programming, reading, inspecting, testing, and replacing of the automated meter infrastructure equipment. Assists in communication with customers regarding metering issues, ensuring excellent customer service and satisfaction. Maintain accurate records and assist with documenting all activities, including installations, repairs, inspections, and upgrades. Promotes and enforces safety protocols, performs quality assurance checks, and ensures adherence to industry best practices. Assist in the replacement of meter components. Assist in the change of meter boxes. Assist in reading residential, commercial, and industrial meters, as required during repairs or meter sets, to relay additional information for billing purposes. Assist with the building/repairing and setting of hydrant meters for Construction use. Assist with flanged metering services (1.5 in 2 in). Operates a variety of hand tools and equipment in the removal, installation, adjustment, repair, and servicing of meters. Assist with updating work orders and service requests in the computerized maintenance management system with findings. Meter Technician Experience in Installation, activation, programming, reading, inspecting, routing, testing, and replacing automated meter infrastructure equipment. Experience in communication with customers regarding metering issues, ensuring excellent customer service and satisfaction. Maintain accurate records and assist with documenting all activities, including installations, repairs, inspections, and upgrades. Experience in the reading of residential, commercial, and industrial meters, as required during repairs or meter sets, to relay additional information for billing purposes. Promotes and enforces safety protocols, performs quality assurance checks, and ensures adherence to industry best practices. Experience in the replacement of meter components. Experience in the replacement of a meter box. Experience in programming and interrogation of large diameter meters. Experience in site investigation to determine the work needed. Experience in building, repairing, and setting hydrant meters for construction use. Experience working with flanged metering services (1.5 in 2 in). Operates a variety of hand tools and equipment in the removal, installation, adjustment, repair, and servicing of meters. Experience updating work orders and service requests in the computerized maintenance management system with findings. Assist with training as needed. Meter Technician - Senior Advanced experience in Installation, activation, programming, reading, inspecting, testing, replacing, and integrating meter sizes (3/4 in 1 in). Advanced experience in Installation, activation, programming, reading, inspecting, testing, replacing, and integrating flanged metering services (1.5 in 2 in). Advanced experience in Installation, activation, programming, reading, inspecting, testing, replacing, and integrating large diameter meters (3 in 12 in). Advanced experience in building, repairing, and setting hydrant meters for construction use. Advanced experience in communication with customers regarding metering issues, ensuring excellent customer service, satisfaction, and can de-escalate irate customers. Advanced site investigations for escalations. Advanced administrative duties to support field personnel activities by updating work orders and service requests in the computerized maintenance management system with findings, resource usage, and completion status, and creating follow-up work orders. Will collaborate with external vendors, customers, and departments professionally and as necessary to ensure the workflow process is working efficiently. Advanced us in a variety of hand tools and equipment in the removal, installation, adjustment, repair, and servicing of meters. Corresponds regularly with supervisor via email to understand priorities and communicate items requiring immediate attention and external follow-up. Ability to oversee a team of water metering technicians, providing guidance, training, and support to ensure quality work and adherence to established protocols. Data Analysis skills: collecting, analyzing, and interpreting water meter data to identify anomalies, patterns, and potential leaks. MINIMUM QUALIFICATIONS: Meter Technician - Trainee Education, Training, and Experience Guidelines: High school diploma or equivalent. Knowledge, Skills, and Abilities: Experience with Service links or similar Work Order Management software is preferred. Knowledge of the use of Handheld devices is preferred. Physical ability to perform manual tasks and work outdoors in varying weather conditions Ability to use maps and or mapping systems to perform daily assignments. Able to identify metering components and different meter types Proficiency in Microsoft Office Suite applications Determining needs and gathering, analyzing, and presenting data to provide accurate information Understanding written and oral instructions. Quickly recognize irregularities in data. Reading and comprehending operation and safety manuals, signs, maps, office memos, labels, blueprints Take notes, messages, and document work performed Problem Solving. License and Certification Requirements Must have a Valid Class "C" Texas Drivers license and be able to obtain a Class D Water license within 18 months of employment. MINIMUM QUALIFICATIONS: Meter Technician Education, training, and Experience Guidelines: High school diploma or equivalent. Plus, a minimum of one (1) year of experience in a related field. Preferred: A minimum of one (1) year of experience in a water metering maintenance-related field. Knowledge, Skills, and Abilities: Experience with Service Link or similar Work Order Management software is preferred. Knowledge of the use of Handheld devices is preferred. Physical ability to perform manual tasks and work outdoors in varying weather conditions Experience in the utilization of GIS Ability to use as-built drawings in performing daily assignments. Able to identify metering components and different meter types Proficiency in Microsoft Office Suite applications Determining needs and gathering, analyzing, and presenting data to provide accurate information Understanding written and oral instructions. Quickly recognize irregularities in data. Reading and comprehending operation and safety manuals, signs, maps, office memos, labels, blueprints Take notes, messages, and document work performed Knowledge of vault meter programming, interrogation, maintenance, and installation Knowledge of Inventory entry and tracking Experience in the RMA process and procedure Problem-Solving License and Certification Requirements Must have a Valid Class "C" Texas Drivers license. Must have a Class D Water license or be able to obtain within six (6) months of employment MINIMUM QUALIFICATIONS: Meter Technician - Senior Education, training, and Experience Guidelines: High school diploma or equivalent. Plus a minimum of three (3) years of experience in a related field. Preferred: A minimum of three (3) years of experience in a water metering maintenance-related field. Knowledge, Skills, and Abilities: Knowledge of vault meter programming, interrogation, maintenance, and installation Physical ability to perform manual tasks and work outdoors in varying weather conditions Experience with Service Link or similar Work Order Management software. Ability to dispatch and or delegate daily tasks Knowledge of Handheld devices Proficiency in Microsoft Office Suite applications Experience in the utilization of GIS Ability to use as-built drawings in performing daily assignments Determining needs and gathering, analyzing, and presenting data to provide accurate information Understanding written and oral instructions. Develop written procedures for programs and processes. Quickly recognize irregularities in data. Reading and comprehending operation and safety manuals, signs, maps, office memos, labels, blueprints Take notes and messages, and document work performed Knowledge of Inventory entry and tracking Experience in the RMA process and procedure Problem-Solving License and Certification Requirements Must have a Valid Class "C" Texas Drivers license Must have a Class C Water license or be able to obtain within one (1) year of employment PHYSICAL DEMANDS AND WORKING ENVIRONMENT Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, climbing, using foot controls. Works outdoors in hot, cold, and/or wet weather, exposure to noise and vibration from machinery, toxic chemicals, and gases, and work in confined spaces (trenches, manholes). Hiring Range: Meter Technician Trainee: $21.26 - $26.63, hourly. Meter Technician: $23.44 - $29.36, hourly. Meter Technician Senior: $27.13 - $33.98, hourly. #LoveWhereYouWork! Check out the benefits of working with us here. Regular-Full time If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! The City of Georgetown, Texas is a municipality of 106,000 (census estimate for 2024) located 30 miles north of Austin along I-35. The City can be best characterized by its educated, engaged citizens, its award-winning parks and trails, and its ability to maintain a cohesive, smaller-town feel despite its amazing growth. Our organization's culture is driven by its 5 core values of: Trust, Communication, Teamwork, Professionalism, and Work-Life Balance. The City of Georgetown is an equal opportunity employer. Offers of employment with the City of Georgetown is contingent upon: Proof of education, certification(s) and experience as listed on the employment application based on the job posting requirements. Satisfactory results from a pre-employment drug screening, criminal history background and driving record check. Legal authorization to work in the United States without sponsorship. * *The City of Georgetown confirms verification of employment using E-Verify. E-Verify checks the information against records held by the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm whether the employee is legally eligible to work in the U.S. For more information about the City of Georgetown, visit our website at https://www.georgetowntexas.gov