Customer Experience Advocate

At Panduit, we dont just offer a job we offer a career where your contributions directly impact our customers, the environment and our companys success. Youll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If youre ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit! Join Our Dynamic Team as a Customer Experience Advocate at Panduit! Are you passionate about delivering exceptional customer experiences and making a real impact? At Panduit, were looking for a Customer Experience Advocate to take center stage and ensure every interaction with our customers is smooth, seamless, and memorable. As a key player in our customer success journey, youll be the driving force behind creating a frictionless experience by delivering proactive solutions and transparent communication. What You'll Do: Own the Customer Journey: Independently manage all aspects of the customer experience, from orders and product inquiries to returns and discrepancies. Your role will span the entire order cycle, ensuring seamless deliveries and smooth transactions. Collaborate Across Teams: Work closely with cross-functional teams including GSC, Pricing, SPA, A/R, Sales, and BUs to exceed customer expectations and build lasting relationships that foster brand loyalty. Be the Customer Champion: Serve as a trusted point of contact, guiding our regional customers and sales teams with your expertise and exceptional communication skills. Drive Solutions & Action: Be proactive in resolving customer issues, handling everything from freight and inventory concerns to commercial exceptions, ensuring that no problem is too big or small. Monitor & Improve Satisfaction: Keep your finger on the pulse of customer satisfaction, using feedback to continuously improve and implement corrective actions to ensure our clients needs are always met. Support & Lead: Assist with both high-volume and lower-volume customers, while also contributing to key accounts and strategic growth initiatives to drive success across the board. What We Are Looking For: Education: An associates degree or relevant equivalent experience in lieu of degree. Experience: 0-2 years of experience in a customer-facing role. Your Skills: A knack for building relationships, a solutions-oriented mindset, and a commitment to creating exceptional customer experiences. Customer-Focused: You thrive in fast-paced environments and are driven by the opportunity to solve problems, delight customers, and make a difference. What We Can Offer You Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more. Work-Life Balance: Flexible hybrid work options to help you achieve the perfect work-life balance. Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community. Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career. Parental Leave: Because we care about your family and your future. Compensation: The expected hourly pay range for this role is $22.00-$25.00. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations. Join us in building a sustainable and connected world. Apply online to be part of the Panduit team. We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. Work Shift Day (United States of America) Innovating beyond the ordinary is at the heart of Panduit, driving a passion to connect the world in new and better ways. That passion helps us deliver todays most powerful, scalable, and profitable physical infrastructure solutions. From increasing the safety and sustainability of our cities, making travel easier, putting new technology into peoples hands more quickly, helping institutions protect and save lives, to enabling our increasingly networked world, Panduit is about building the best connections possible. As a world-class manufacturer of high-performance network and industrial electrical infrastructure, Panduit helps customers rethink what that infrastructure can do turning connectivity into a competitive advantage. Headquartered in Tinley Park, IL., USA, our 5,000+ team members work across 112 global locations. Our proven reputation for quality and technology leadership, coupled with a robust partner ecosystem, help support, sustain, and empower business growth in a world becoming more and more connected each day. Panduits Cultural Beliefs Earn Trust, Be Focused, Own Results, Think Differently, Collaborate, and Simplify define who we are: a high-performing, global team empowered to create experiences that enable our vision of fueling the best worldwide connections. We believe that when we act in ways that are consistent with these beliefs, we can innovate unrivaled infrastructure solutions for our valued customers and partners.