Service Advisor

Dealership: L0106 Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage Lithia Chrysler Jeep Dodge RAM Fiat of Anchorage Service Advisor Estimated Monthly Earnings: $5,000$10,000+ (performance-based) Schedule: Full-time Come Join a Fantastic Team Were growing and looking for a motivated, customer-focused Service Advisor to join our high-performing service department at Lithia CJDRF of Anchorage. Known for our positive, supportive workplace culture and commitment to employee growth and development, we offer a fast-paced environment where driven professionals can build a rewarding career and succeed. Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Greet customers promptly and courteously upon arrival. Listen to customer concerns and provide expert advice. Recommend appropriate services and repairs based on vehicle needs. Clearly explain services, repairs, and estimates to customers. Upsell additional services and products to enhance satisfaction and performance. Maintain accurate customer records and follow up on service requests. Coordinate with technicians to ensure efficient and accurate service delivery. Drive customer satisfaction and retention through exceptional service. Qualifications: High school diploma or equivalent. Proven experience in customer service or sales, preferably in the automotive industry. Strong communication and interpersonal skills. Ability to build rapport with customers and provide exceptional service. Detail-oriented with strong organizational skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency with computer systems and software used in automotive service management. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!