Middle Mile Operations

Job Title: Middle Mile Operations Location: Fontana, CA Annual Salary Range: $75,000 - $90,000 + Annual Bonus Employment Type: Full-Time JOB DESCRIPTION: JD Logistics (US) Inc. is seeking an experienced Middle Mile Operations to lead and optimize our middle mile transportation operations. This role is responsible for managing end-to-end transportation processes across Drayage, FTL/LTL linehaul, and freight forwarding operations, overseeing a fleet of company-owned vehicles and an external carrier network. 1. Transportation Planning & Strategy Develop and execute transportation strategies aligned with corporate objectives, business growth, and market trends for Drayage, Middle Mile (FTL/LTL), and freight operations. Optimize end-to-end linehaul processes including port container drayage, warehouse-to-warehouse trunk routes, cargo consolidation/sorting, and final mile coordination. Design and refine route networks to maximize load efficiency, minimize empty miles and container returns, and reduce per-unit transportation costs. Lead TMS (Transportation Management System) implementation and process digitization initiatives to enhance planning accuracy and operational visibility. 2. Carrier & Fleet Management Manage and optimize the company-owned vehicle fleet while strategically supplementing capacity through external carrier partnerships. Source, evaluate, and onboard qualified carriers; negotiate competitive rates and service agreements through structured RFP/RFQ processes. Establish and maintain carrier performance scorecards covering on-time delivery, cargo safety, cost efficiency, and compliance metrics. Monitor DOT/FMCSA compliance requirements for both internal fleet and contracted carriers; ensure all safety and regulatory standards are met. 3. Operations Monitoring & Cost Control Monitor real-time transportation KPIs including cost per shipment, on-time rate, load factor, profit/loss by lane, and fleet utilization. Build risk alert frameworks and escalation protocols to proactively identify and resolve operational anomalies (delays, capacity shortages, damage claims). Analyze operational data to identify cost-saving opportunities; develop and execute annual financial operating plans with clear P&L accountability. Prepare regular operations reports and executive dashboards; present performance insights and improvement recommendations to senior leadership. 4. Client Service & Cross-functional Collaboration Serve as the primary transportation operations contact for key accounts, managing SLA compliance, service reviews, and escalation resolution. Collaborate with Sales, Warehouse Operations, Customs Brokerage, and Customer Service teams to ensure seamless end-to-end supply chain execution. Manage complaint/claims resolution processes; drive root cause analysis and implement corrective actions to continuously improve client satisfaction. Support RFP response development and client presentations with operational data, capacity planning, and competitive pricing insights. REQUIRED QUALIFICATIONS: Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field. 5+ years of progressive experience in transportation/logistics operations, with at least 2 years in a supervisory or managerial capacity. Bilingual fluency in Mandarin Chinese and English (spoken and written) is required for coordination with HQ and cross-border operations. Demonstrated experience managing carrier relationships, rate negotiations, and RFP/RFQ processes. Proven ability to develop and execute annual financial/operating plans with P&L oversight. Proficiency with TMS platforms, Microsoft Office Suite (Excel at advanced level), and data analysis/reporting tools. Excellent organizational, analytical, and problem-solving skills with a track record of driving process improvement. Preferred: Experience with port operations and container drayage at LA/LB ports. Background in e-commerce logistics, 3PL/4PL operations, or working with major retail/e-commerce accounts (Amazon, Wayfair, etc.). Experience with TMS implementation or transportation digitization projects. Knowledge of DOT/FMCSA regulations and transportation compliance requirements. Familiarity with Power BI, Tableau, or similar BI tools for operational analytics. What We Offer: The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business. A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence. A competitive salary and benefits package, including health insurance, and performance bonuses. About JD.com JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The companys cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.coms business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is Chinas largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world. Our Global Business We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide. Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International International Logistics JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. JoyLogistics and JoyExpress are JINGDONG Logistics international business brands. Our growth is creating great opportunities! About JD.com JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is Chinas largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers. Our International Business We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.