Claims Service Specialist I - Hybrid

Why Arbella? At Arbella, were focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: Company nurse, nutritional counseling, and mental health resources Tuition assistance programs Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation Robust training, mentorship, and professional/personal development programs Colleagues who genuinely care about each other Arbella is committed to building a workplace thats diverse, inclusive, and equitable for everyone. Weve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. Its no wonder our employees have voted Arbella one of the Boston Business Journals Best Places to Work every year since 2009! Join a Best Place to Work Company! Claim your future with Arbella! If youre looking for a dynamic opportunity to help customers through their toughest challenges, youre in the right place. Key Responsibilities Timely completion of all case activities, maximizing customer service and minimizing net loss payout. Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing. Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system. Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system. With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level. Will keep management informed of activities and problems with in assigned area of responsibility. Pursues subrogation and may arrange for salvage to obtain the maximum recovery. Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim. Maintain claim files and document claim file activities in accordance with established procedures. Will successfully complete all required in-house training. Performs other related duties as required or requested. Manage and track all claims referred to Subrogation counsel. Daily navigation and management of E-Subro Hub. Prepare well written contentions for arbitration filings when liability and damages are in dispute. Requirements Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management as well as Continuous Improvement. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage. Voted Bostons Best Place To Work by the Boston Business Journal since 2009! People stay when they love a company and its cultureand our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit. Important Note: There has been a rise in employment scams using the Arbella name. Here are some points to consider if you receive a job offer from someone claiming to represent Arbella. Arbella is a New England based company, and our offices are in Massachusetts and Connecticut. We do not offer 100% remote positions. Any candidate hired by Arbella must be interviewed in-person at our home office in Quincy, Massachusetts, before a job offer is extended. Arbella will never ask for payment, personal banking details, or other sensitive information during the hiring process. If you want to check if an employment communication is legitimate, we encourage you to visit https://www.arbella.com/careers or call Arbellas main number at 1-800-ARBELLA and ask to speak with our Human Resources department. If you or someone you know receives a suspicious job offer or communication from someone claiming to represent Arbella, please report it to the FBI internet crime complaint center at https://www.ic3.gov./