Players Club Representative

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging. Job Title: Players Club Representative Salary: $22.00 Status: Full Time Shift: Varies (Day/Swing) Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Players Club Representative to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members. Responsibilities As a Players Club Representative, you are responsible for identifying guests without Club Monarch memberships and assisting them in the process of getting a membership. You will promote Monarch Casino Black Hawk and Club Monarch in all day-to-day duties and greet guests with exceptional guest service. Open Club accounts and promote Club Monarch membership Able to read and input guest information in casino marketing system including drivers license, state ID, passport or military ID Communicate the benefits and rewards of Club Monarch membership using persuasion skills and motivated enthusiasm Provide exceptional customer service to all guests of the casino Support the marketing department as needed Maintain security and confidentiality of all patron files, records, lists and of all casino information Adhere and comply with all casino policy and procedures, internal rules and regulations and abides by all regulations of the Colorado Department of Gaming Qualifications Prior experience in hotel or gaming industry preferred. Prior experience with clerical and office work preferred. Knowledge and experience in Club Services, VIP services or Front Desk Services of a casino/hotel property preferred. Must be able to obtain and maintain a Colorado Gaming Support License. Above average knowledge of computer applications such as Microsoft Office and player tracking systems. Must be able to stand for up to 10 hours/ day, including walking casino floor multiple times throughout 10-hour shift. Ability to work all shifts, weekends and holidays are required. Must be able to provide a high level of customer service at all times. Must have excellent interpersonal skills with the ability to listen and verbally communicate with guests both in the casino and at external events. Must be able to work in and facilitate a team environment. Must keep a well-groomed professional appearance. Must be able to meet deadlines, work under pressure and maintain professionalism in a fast paced and stressful work environment. Strong verbal and written communication skills are essential. Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well! Full Time Team Members (30+ hours) will enjoy the following benefits and perks: Paid Time Off 6 Observed Holidays and Holiday Pay Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks: 1 Free Hot Meal per shift and Unlimited Drinks Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week Free Covered Parking Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year) Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions Career Development and Advancement Programs Team Member Anniversary Recognition (earn resort credit, vacation trips and more!) Team Member Hotel, Retail, and Spa Discounts Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%! An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarchs intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. An estimated salary for this position would be: We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you'll find a place where your career can flourish. Were passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a jobits about creating meaningful connections and making a positive impact. From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top-tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated. Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high-energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado's best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small-town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards. "We may not be the biggest casino company, but we are the strongest."