Manager, REMS Advisor

Working with Us Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Position Summary: The Manager, REMS Advisor is a field-based position responsible for delivering exceptional education and support to healthcare professionals on REMS program requirements. Using data-driven insights, this role proactively engages with healthcare providers to enhance program understanding, minimize administrative burden, and prevent patient access barriers. The ideal candidate is a collaborative problem-solver who combines strong relationship-building skills with analytical capabilities to optimize the healthcare professional and patient experience. Occasional travel may be required. Responsibilities include, but are not limited to the following: Healthcare Professional Education & Support Deliver comprehensive REMS program education to healthcare professionals through tutorials, on-demand training, and one-on-one consultations to ensure clear understanding of program requirements and portal navigation Proactively reach out to healthcare professionals to address compliance issues, provide solutions, and share best practices for workflow optimization Collaborate with cross-functional teams (patient advocacy, sales, training, marketing) to address healthcare professional inquiries regarding specific patient cases and enhance understanding of REMS requirements Support REMS Advisors in other territories as needed to balance workload and ensure consistent service delivery across the team Data Analysis, Insights & REMS Process Improvement Generate, analyze, and report on healthcare professional certification trends and overdue tasks to identify educational gaps and proactively support program compliance Collect and synthesize healthcare professional and patient feedback on REMS processes, materials, and technologies; translate insights into actionable recommendations for leadership Rapidly identify, track, and address stakeholder trends, pain points, and complaints; propose practical solutions to improve experiences and outcomes Conduct regular review meetings with leadership to report on customer experiences, program activities, performance metrics, and improvement opportunities Partner with REMS Advisor leadership, REMS Strategy, and REMS IT teams to recommend technology enhancements that reduce administrative burden and streamline stakeholder workflows Participate in User Acceptance Testing (UAT) for REMS systems to ensure functionality supports both internal operations and external stakeholder needs Provide feedback on REMS system improvements and analytics tracking to inform ongoing technology development and operational enhancements Documentation & Knowledge Management Demonstrate understanding of and strict adherence to HIPAA regulations and company policies when handling Protected Health Information (PHI), ensuring patient confidentiality and data privacy at all times Document all customer interactions accurately using internal databases and team reporting tools Maintain current knowledge of FDA REMS regulations, industry trends, departmental SOPs, work practices, and technologies Serve as a subject matter expert representing the department at industry meetings, FDA inspections, BMS audits, and investigations across all REMS programs Team Collaboration Mentor and support new team members during onboarding and ongoing professional development Assist with drafting and reviewing departmental communications and general correspondence Generate and maintain activity reports, outcomes data, and trend analyses; provide scheduled and ad-hoc reports to leadership as needed Perform other responsibilities as assigned to support departmental and organizational objectives Qualifications: At least 5+ years pharmaceutical experience with 2+ years of focus on delivering training with specific experience in FDA REMS regulations. BS/BA/Associates degree is preferred, or equivalent combination of education, training, and experience. Skills and Knowledge Required Exceptional written, verbal, and interpersonal communication skills, with a proven ability to build strong relationships and trust with customers and stakeholders. Demonstrated expertise in relationship-building, networking, and fostering collaborative partnerships. Skilled in engaging, creative communication and presentations; comfortable as an effective and enthusiastic speaker. Proficient with web-conferencing tools Strong analytical, troubleshooting, and problem-solving abilities, with adept use of Excel and PowerPoint to inform business decisions and deliver insights. Highly collaborative team player; able to work effectively with both internal and external stakeholders. Committed to confidentiality, integrity, and maintaining the highest ethical standards in all interactions. Motivated by a strong work ethic, a positive attitude, and a friendly, approachable demeanor. Flexible and adaptable; capable of balancing multiple projects and priorities in a dynamic environment. Willingness to travel up to 40% as needed. If you come across a role that intrigues you but doesnt perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Remote - United States - US: $105,820 - $128,225 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employees work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: Health Coverage: Medical, pharmacy, dental, and vision care. Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1600194 : Manager, REMS Advisor Data Privacy Link Were creating innovative medicines for patients fighting serious diseases. Were also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.