Aftermarket Service Manager of Data Centers

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource energy that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for todays world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions large and small that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job The Aftermarket Service Manager of Data Centers is responsible for end-to-end coordination, analysis, and execution of post-shipment service support for direct-sale data center customers. This position serves as the primary service liaison for assigned accounts, ensuring service commitments are executed effectively, issues are resolved promptly, and contractual obligations are met. The Aftermarket Service Manager of Data Centers requires strong project leadership, technical acumen, customer-facing communication skills, and data-driven decision-making. The Aftermarket Service Manager of Data Centers partners cross-functionally with Sales, Engineering, Field Service, Parts, Quality, and external service providers to deliver consistent, high-quality customer experience in a complex, high-availability environment. Location: 200 Twin Oaks Road Kohler WI Work Mode: Hybrid 3 days in office Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Responsibilities: Customer & Service Program Leadership Serve as the primary post-shipment service point of contact for assigned direct-sale data center customers. Own customer service escalations, ensuring timely issue resolution, clear communication, and documented outcomes. Act as a trusted advisor to customers by proactively identifying service risks, trends, and improvement opportunities. Service Coordination & Execution Lead coordination of non-PM generator service activities, including: Field service dispatch and scheduling, Parts logistics and availability Service campaigns, retrofits, and corrective actions Ensure service activities align with contractual requirements, safety standards, and customer operating expectations. Issue, manage, and reconcile purchase orders for field service, contractors, and third-party vendors. Project & Financial Management Lead service quoting activities for repairs, campaigns, and Master Service Agreements (MSAs), coordinating inputs across internal teams and external partners. Track service scope, cost, and execution against approved estimates and contractual commitments. Support financial accuracy by ensuring service work is properly documented, authorized, and billed. Reporting, Analytics & Continuous Improvement Develop, maintain, and improve advanced dashboards and reporting tools to track: Service history and performance Open issues and escalation status Campaign execution and closure Customer-specific KPIs Lead or support corrective and preventive action (CAPA) initiatives in collaboration with Quality and Engineering. Identify opportunities to improve service processes, tools, and customer experience. Documentation & Communication Represent the service organization in customer meetings, technical reviews, and strategic planning sessions. Communicate clearly and effectively with both technical and non-technical stakeholders. Requirements: Required Associates degree required 3-5 years of experience in industrial manufacturing, power generation, mission-critical infrastructure, or data center support. Demonstrated experience coordinating complex service or project-based work across multiple stakeholders. Strong analytical, organizational, and problem-solving skills. Proven ability to manage customer escalations and maintain strong customer relationships. Proficiency in Microsoft Office (Excel, PowerPoint, Outlook); experience with SAP or ERP systems preferred. Excellent written and verbal communication skills, including customer-facing technical documentation. Preferred Bachelors degree in business, Engineering, Operations, or a related field. Experience supporting data center, mission-critical, or high-availability environments. Experience with data visualization or dashboarding tools Location: 200 Twin Oaks Road Kohler WI Work Mode: Hybrid 3 days in office Applicants must be authorized to work in the US without requiring sponsorship now or in the future The Salary range for this position is $66,300.00 - 83,500.00. The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidates experience, their education, and the work location. Rehlko hires candidates only in states where we have an established business presence. We do not hire candidates residing in the following states: AK, AR, DE, HI, ME, ND, NE, VT, WV, WY. Remote work opportunities are also unavailable to these locations. The Salary range for this position is $66,300.00-$83,500.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidates experience, their education, and the work location. About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.Our PurposeCreating an energy resilient world for a better futureand Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!? Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Americans with Disabilities Act (ADA) It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer. Our Values Curiosity Seek, learn, share Trust Go farther together Pace Focus to go faster Excellence Find the win every day Don't see the dream job you are looking for? 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