SMB Account Executive

Job Description We're looking for a motivated self-starter who has a consultative sales approach, provides excellent customer experience, and offers polished presentation skills. As an SMB Account Executive, you will be responsible for crafting, leading and closing net new opportunities among existing accounts within North America, specifically eastern Canada.Ideal candidates will possess a consistent record in software or SaaS sales, along with outstanding interpersonal skills. As an Account Executive, you love hunting for new opportunities while developing existing customer relationships. You have a passion for building and maintaining broad relationships, developing opportunities, and working cross-functionally within Zendesk.You are a creative, out-of-the-box problem solver who is able to articulate Zendesk's platform vision. You can sell at the most strategic level and form strategies for winning customers on board along with being a trusted advisor. You are also fun and love being part of a team that sells together! Responsibilities: Exceed activity, pipeline, and revenue goals on a monthly and weekly basis Use account planning tools to prioritize your install base for cross-sell/upsell opportunities Prospect among existing customers customers using various direct methods such as cold calling and indirect approaches such as networking (using tools like LinkedIn, Sales Navigator, and Outreach) Become a guide on Zendesk's products and conduct discovery calls, presentations, and demos with customers Weekly and monthly reporting on sales forecasts Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce What You Bring to the Role: BA/BS degree or equivalent experience required At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets Experience in managing and expanding customer relationships at various levels Strong presentation, negotiation, and deal closing skills Strong account research, prospecting, and customer outreach skills An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth Knowledge of industry trends and the ability to build relationships with key decision makers Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously Experience creating and leveraging territory plans Familiarity with key Sales tools such as Salesforce, Outreach, and Clari #LI-LM5 The US annualized OTE (On Target Earnings) range for this position is $102,000.00-$154,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. Whats it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, youll experience flexibility and connection, collaboration, and learning with your team. Were aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com