Sales Associate, Deckers Brands

POSITION PURPOSE/SUMMARY STATEMENT (defines the major functions/purpose of the position): The Retail Store Sales Associate will provide a complete shopping experience for customers, involving product knowledge and environmental involvement. DUTIES AND RESPONSIBILITIES: Customer Experience: Greet all customers promptly and courteously as they enter the store. Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store. Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store. Understand and effectively communicate the return policy. Maintain a positive and cheerful attitude and cooperate with teamwork. Apply the above standards to all phone inquiries. Merchandising and Maintenance: Check stock daily to ensure that all products are adequately stocked and available for customers. All merchandise must be neat sized should from smallest to largest as outlined in the Visual Standards Binder. Featured merchandise should be prominently displayed in each section. Maintain store image by adhering to the dress code as outlined in the Policy & Procedures Binder. Maintain a clean and well-organized back-stock area. Vacuum, sweep floors and empty all trash each day if required. Clean employee break area each day. Operations: Report to work on time or notify in advance if absent or late. Operate the cash register; it should be each employee's goal to use the register without error and to be consistently accurate in money handling. Practice security measures that help prevent theft; understand the procedures for handling shoplifters. Practice safety consciousness at all times. Functional Competencies: Proficient in Microsoft Office Applications Excellent verbal and written communication skills Ability to deal with problem situations in a professional manner Problem solving abilities Highly motivated, a team player and motivated self-starter Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities Effectively present information and respond to questions from managers, sales reps, customers, and co-workers. Ability to multi-task in a fast-paced environment Education/Experience: Education: High School Diploma Work Experience: 0-2 years of experience PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. Manual dexterity required. $16.00 - $21.00 hourly The pay rate posted reflects the pay target for new hire salaries for this role in our Goleta California location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process. $16.90 The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process. More than Just a Footwear Company From our corporate offices to our global retail stores, theres a curious, independent spirit thats distinctively Deckers Brands. Were about giving people the freedom to pursue their passions. And were committed to helping them succeed; to become their best selves. Thats why were about more than work, the 9 to 5 or daily grind. Were about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in peoples lives begins with our people, right here at Deckers Brands. Were adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.