Lead Patient Access Specialist

We are recruiting for a motivated Lead Patient Access Specialist to join our team! We are here for lifes journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Mental Health Operations Job Summary Under minimal supervision, collects comprehensive demographic and insurance information required for facilitating timely and accurate billing of patients presenting for services. Verifies and identifies patient payer sources and obtains insurance authorizations for patients engaging in all OBHS programs. Documents gathered patient information and communicates financial responsibility to the patient prior to receiving care in OBHS programs. Is also responsible for providing excellent customer service, fostering established professional referral relationships, and assisting all OBHS teams with program management tasks as needed to ensure a smooth intake process for patients, family members, and referring providers. Essential Functions: Assures completed and accurate vetting of all patients which includes timely authorizations and financial clearance. (20%) Collects comprehensive demographic and insurance information. Tracks and summarizes reports and presents information on a regular basis. (20%) Provider Support: Creates, edits, and maintains provider templates and schedules. Monitors and tracks clinic clerical efficiency through scheduling, charge entry, and registration systems. Ensure that all assigned data/tracking reports are complete and submitted in a timely manner. Specialty referrals. Complete and submit reports in a timely manner; may include sessions report, service denied report, etc. (15%) Clinic Operations: Monitor registration flow and phone queue. Maintain a timely and efficient charge reconciliation process. Keep up to date and involved in clinic projects/initiatives. Act as a liaison between providers, back office staff, and clerical specialists. Promote team building through participation in clinic activities and staff meetings. Directs patients/families to appropriate resources (enrollment, concern resolution, patient accounts). Assist with patient complaints. Orders forms and supplies for units, maintains inventory, and resolves supply issues. Handles service related concerns of computers and office systems. Updates and maintains clinic standard work, improves processes, searches for opportunities to eliminate waste. Support Patient Access Specialist Supervisor, Program Manager and Team Leads. Schedule and attend regular management meetings. Schedule and attend regular staff meetings (15%) Clerical Support: Monitor, assist, and support front desk staff with registration, scheduling, Health Information Management processes, and all other front desk operations. Manage and maintain cash handling processes and procedures. Know and instruct staff on downtime procedures. (15%) Monitor and manage all OBHS Epic wait lists to ensure each specific wait list meets the requirements as outlined by department leadership and/or contractual/grant obligations. (15%) Education: High School Diploma or GED required. Associates Degree preferred. Work Experience: Three - five years relevant experience in a customer-service business required. Hospital/medical office setting experience preferred. Knowledge, Skills and Abilities: Knowledge of data entry systems and computer skills. Knowledge of basic medical terminology. Telephone and reception skills. Organization and written and oral communication skills. Ability to prioritize and demonstrate flexibility. Ability to order, track and receive supplies and forms. Able to demonstrate professional work behavior and communication. Ability to make decisions within the scope of authority. Ability to meet deadlines. Ability to demonstrate excellent customer service and address patient concerns/complaints as warranted. Shift Days (United States of America) Work Type Regular Salary $22.50 - $31.50 / hr Benefits Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans Free RTD EcoPass (public transportation) On-site employee fitness center and wellness classes Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education & development opportunities including career pathways and coaching Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer Our Values Respect Belonging Accountability Transparency All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denvers 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation. As Colorados primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. Applicants will be considered until the position is filled. Denver Health was founded as City Hospital in 1860 to serve the health care needs of the rapidly developing city of Denver. Since then, we have grown alongside the community to become a complete health care system, proudly providing care for all residents -- at every point in their lives. We believe healthy people are the foundation of a vibrant community, and Denver Health has been treating and healing the people of Denver for more than 160 years. Today, Denver Health delivers preventive, primary and acute care services. We are committed to making our community a healthy place to live, work and raise a family. Youll see that commitment in the programs we offer, through the care we provide and in our determination to achieve continuous improvement so our community always has the best care available. As a comprehensive, integrated organization, we provide hospital and emergency care to the public, regardless of ability to pay. This integration promotes continuity of care for each patient and assures health care that is delivered in the most efficient, cost-effective setting. We care for: thirty-three percent of Denver's population annually; Denver Health sees nearly 1,200,000 total patient visits annually. one in three Denver-area children each year. the needs of special populations such as the poor, uninsured, pregnant teens, persons addicted to alcohol and other substances, victims of violence and the homeless. As Colorado's primary safety-net institution, Denver Health has provided uncompensated care and serves as a model for other safety net institutions across the nation.