Customer Service Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: For years, Abbotts medical device businesses have offered technologies that are faster, more effective, and less invasive. Whether its glucose monitoring systems, innovative therapies for treating heart disease, or products that help people with chronic pain or movement disorders, our medical device technologies are designed to help people live their lives better and healthier. Every day, our technologies help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine ngersticks. Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents Our location in Temecula, CA, currently has an opportunity for a Customer Service Representative. WHAT YOU'LL DO: Provide support to customers with regard to shipment and billing orders. Facilitate communications between the sales force and in-house contacts to resolve order processing and customer issues. Communicate back order and product allocation issues to the sales force and assist the sales force in locating and transferring product as needed.) Primary Job Function: Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Demonstrates the ability to perform all entry level tasks in addition to the following. Demonstrates the ability to multi-task. Is an established member of one or more specialty task teams (Bulk team, Iris team, etc.). Utilized as a coach for new hire training. Position Accountability / Scope: Plans, organizes, and prioritizes own daily work routine to meet established schedule. Solves a variety of problems of limited to moderate scope and complexity requiring basic interpretation of defined procedures and practices. Maintains confidentiality in handling sensitive information or documents. EDUCATION AND EXPERIENCE YOULL BRING: Minimum Education: H.S. diploma or equivalent plus 2-5 years of related work experience or equivalent combination. Two-year degree or some college credits preferred. Minimum Experience / Training Required: Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations. Performs routine and non-routine moderately complex assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives. The base pay for this position is $16.45 $32.95/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: AVD Vascular LOCATION: United States > Temecula : AWDC ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter