Job Description: ENT and Allergy Associates, LLP and Hümi is seeking a self-motivated, people-friendly full time Revenue Cycle Team Trainer for our Corporate office location. Salary Exempt: $75,000 - $85,000/annum Role Expectations: Adheres to standards of professionalism set by the Practice; demonstrates professionalism in behavior, dress, attendance, punctuality and courtesy towards patients and staff Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members Functions as a member of a team and promotes a positive work attitude fostering teamwork and acceptance of management decisions Demonstrates good judgment in escalating difficult situations to Management Complete understanding of NextGen Supports managements goal of utilizing the electronic features of our computer system, as opposed to paper Participates actively in department meetings Follow work standards established for the team Essential Knowledge & Responsibilities for Train new hires in NextGen& Department Workflow Update and keep current all training tools and manuals for collections and BOS team. Traveling may be required to different locations due to training purposes. Assist with logins for new hires, Ins websites, Phreesia & Waystar Understand and monitor Ring Central Center Queue Review live and recorded calls to confirm policy and protocol are being followed Train New BOS Team Members regarding policy and protocol as well as re-train team members when necessary Directly works with Insurance Carriers/staff to resolve payment issues, contract issues and to reduce outstanding Accounts Receivable Demonstrates a complete understanding of all Insurance companies; their policies, guidelines and contracts. This is essential so accurate guidance and information can be shared with the staff. Assist Jr Collectors, Collectors, Payments Department, Refund specialists and other staff with questions. Cross train and support team to ensure coverage Comply with all policies and procedures as well as make suggestions for improvement in processes Create ways to motivate and educate the team. (ideas on customer service skills, creative ways to speak to patients, monitoring insurance issues. Reporting all issues/findings to his or her immediate supervisor. Other duties as assigned by Supervisor/Managers Assist Management with special projects Order supplies for staff and new hires as needed Qualifications and Education Requirements: Certification Professional Coder (CPC) Knowledge of excel, word, Collection and Customer service background Monday.com helpful but not necessary Epic experience preferred Will need to learn NextGen, Phreesia, Ring Central, internal processes ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The ENT & Allergy Associates Network: ENT & Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology network in the country, with over 475 clinicians who practice in over 80 clinical locations throughout New York, New Jersey, Pennsylvania, and Texas. Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, providing the highest level of expertise and care. With a wide range of services including Adult and Pediatric ENT & Allergy, Voice and Swallowing, Advanced Sinus and Skull Base Surgery, Facial Plastics and Reconstructive Surgery, Treatment of Disorders of the Inner Ear and Dizziness, Asthma-related services, Diagnostic Audiology, Hearing Aid Dispensing, Sleep and CT Services, ENTA Is able to meet the needs of patients of all ages. ENTA is also affiliated with some of the most prestigious medical institutions in the world. Each year ENTA physicians are voted Top Doctor by Castle Connolly, a true testament to the exceptional care and service they provide to their patients. HÜMI: Backed by over 25 years of experience, Hümi (formerly Quality Medical Management Services USA, LLC , or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, revenue cycle and enhancement, compliance, HR management, and business applications. With a seasoned team and a commitment to excellence, Hümi delivers cutting-edge healthcare business management solutions. By implementing best practices at every step, Hümi ensures measurable success for its clients. At its core, Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.
