Campus Safety Services Officer

Make a direct impact at a world-class institution. At Williams College, campus safety is about building trust, active presence, and community care. As a Campus Safety Officer, you will be on the front lines of supporting our diverse student body, faculty, and staff. You arent just patrolling grounds: you are a visible, reassuring resource, an empathetic problem-solver, and a vital protector of our vibrant campus environment. If you are passionate about helping people and thriving in a supportive, mission-driven academic community, we want you on our team. Responsibilities: Under the general supervision of a Campus Safety Supervisor: Proactively patrol campus grounds, academic facilities, and residential halls via foot, vehicle, and mobile platforms. Maintain high visibility to foster student trust, deter safety hazards, and cultivate strong relationships with a diverse residential community. Rapidly assess, prioritize, and manage competing demands during simultaneous routine calls and urgent emergencies. Serve as a calm, decisive first responder during medical, mental health, facility, and life-safety incidents. Apply empathetic, trauma-informed, and culturally competent communication to resolve interpersonal disputes, assist students in distress, and de-escalate complex situations. Support an inclusive living-learning environment by encouraging compliance with college policies through engagement, fair treatment, and education rather than punitive enforcement. Conduct thorough preliminary inquiries into incidents, gathering facts with objectivity and discretion. Utilize advanced Computer-Aided Dispatch (CAD) systems and report-writing tools to generate accurate, objective, and timely incident logs. Support central dispatch operations, assist with emergency notifications, and contribute to the hands-on training and onboarding of new personnel as needed. Requirements: High School Diploma or GED equivalent. Valid drivers license with a clean driving record. Ability to perform the active physical demands of the position, including walking/standing for extended periods, patrolling in adverse weather conditions, navigating multi-story residential buildings, and safely lifting/carrying up to 50 lbs. Must be able to maintain confidentiality. Ability to handle emergency situations with excellent judgment and discretion. Strong written and verbal communication skills, including computer proficiency and the ability to learn and adapt to new technology or software. Cultural competency and sensitivity, including the ability to maintain effective working relationships with a broad spectrum of individuals from a variety of diverse backgrounds. Possesses strong people skills, patience, and a willingness to assist others, with a perceptive and empathetic approach. Preferred Experience & Key Competencies: Cultural Competency & Inclusive Mindset: Demonstrated ability to build authentic, respectful relationships with individuals from broad and intersecting backgrounds. Communication & People Skills: Outstanding verbal and written communication skills, grounded in active listening, patience, emotional intelligence, and discretion. Problem-Solving Under Pressure: Strong critical thinking skills with the ability to maintain composure, exercise excellent judgment, and make sound decisions in fast-moving crisis situations. Technical Aptitude: Proficiency with computers, mobile technology, database management, and electronic reporting tools. Prior experience in community service, non-sworn security, higher education, customer service, or emergency response is welcomed but not required; comprehensive departmental training will be provided. Shift Overview: This position operates on a 4-on, 2-off rotating overnight schedule. Work blocks alternate between 8-hour and 10-hour shift rotations depending on department schedule cycles: 8-Hour Shift Rotation: Two 11:00 PM - 7:00 AM shifts and two 11:30 PM - 7:30 AM shifts per 4-day block. 10-Hour Shift Rotation: Two 9:00 PM - 7:00 AM Shifts and two 9:30 PM - 7:30 AM shifts per 4-day block. Additional Shift Requirements: Campus Safety operates 24 hours a day, 7 days a week, 365 days a the year, so this position requires flexibility for overtime, mandatory shift and holiday coverage, and campus emergencies when needed. This position is eligible for premium pay, including overtime and applicable shift differentials, for work performed during holidays, weekends, emergency snow response, and other qualifying shifts. Schedules are subject to change based on the operational needs of the department. Application review will begin on August 31, 2026. The pay range is from $22.00 to $24.00 per hour, commensurate with experience. Please visit careers.williams.edu to apply. Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. Decisions regarding appointments, promotions, and conditions of employment comply with applicable federal or state law prohibiting discrimination based on race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity or expression, ancestry, or military service. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at hr@williams.edu. Instructions for Applicants The mission of Williams College, to provide the highest quality liberal arts education, is advanced by the rich variety of backgrounds and experiences that faculty, staff, and students bring to the work that we do together. The college is committed to building and sustaining a learning and working environment where members from all backgrounds can learn, live, and thrive. We are deeply committed to our employees, providing tuition assistance, excellent benefits, and a warm and welcoming professional environment. We are looking for candidates who share our values in prioritizing diversity, equity, and inclusion, and sustainability. Located in the Berkshires of western Massachusetts, Williams offers a rich academic environment in a beautiful setting. The Berkshiresknown as a cultural corridorare a great place to live, work, and play. With natural beauty, rich history, and top-notch schools, there Berkshires hosts an array of recreational opportunities from world-class museums to hiking trails. The New York Capital Region, Albany International Airport, and Albany-Rensselaer Amtrak Train Station are just an hour away, and Boston and New York City are within a three-hour drive. The college's vibrant 450-acre campus is home to approximately 2,000 students who bring vibrancy to picturesque Williamstown. Many people relocate here for their job at Williams but stay for the community connections that they build. We hope youll take some time to explore the resources here and get to know more about our communitythe one here on campus as well as the broader communities of Williamstown and the Berkshires.