Front Desk Representative

City/State: Purchase, New York Department: Purchase Outpatient Clinic Work Shift: Day Work Days: MON-FRI Scheduled Hours: 7:45 AM-4 PM Scheduled Daily Hours: 7 HOURS Hourly Rate/Range: $27.79-$29.82 Sign-On Bonus: n/a For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. Job Summary Serves as first contact for patient inquiries, provides excellent customer service with all patient interactions. Responsibilities include screening, verification, scheduling, and registration of all therapy patients at the site. Essential Functions Implements all policies and procedures for the Outpatient Patient Financial Services Department and makes recommendations to adjust policies and procedures to the Manager when appropriate. Manages patient inquiries and messages, responding in a timely manner. Acts as a liaison between Patient Financial Services and Clinical Departments. Performs the daily functions of screening, insurance verification, scheduling, case management and registration activities. Reviews all referrals for appropriate medical information necessary for treatment and billing. Obtains from patients demographic and insurance information and enters it into the hospitals EMR system. Verifies insurance benefits via online eligibility system or other methods to determine appropriate insurance coverage for treatment. Checks in all patients to the EMR system on arrival, in a timely manner, correcting any registration errors (example occurrence codes) at the time of the visit. Ensure that all required documents are signed and entered into EMR system. Advises patients of insurance coverage and potential out-of-pocket expenses. Collects all co-payments and deposits for self-pay patients and provides receipts. Follows all cash drawer procedures related to collection and reconciliation of co-pays and petty cash management. Schedules outpatient therapy appointments according to department policy. For new patients, prepares and distributes clinical folder containing referral information and completed intake forms to the evaluating therapist. Notifies clinical departments and patients when insurance will no longer cover treatment. Refers all billing inquiries to Patient Financial Services. Demonstrates the ability to communicate with pediatric, adolescent, young adult and geriatric patients and visitors. Practices Standard Precautions. Follows regulations, policies and guidelines on the prevention of infections; does not eat or drink in patient care areas. Maintains confidentiality of information; abides by HIPAA regulations. Maintains a professional image and follows Hospitals policy on uniforms; consistently wears hospital ID. Demonstrates reliable, on-time attendance, which is an essential function of all jobs at Burke. Completes mandatory annual learning (Learning Harbor) within deadline. Personally adheres to Burke C.A.R.E.S. philosophy by demonstrating compassion, accountability, respect and exceeding expectations through service excellence. Performs other related tasks duties as assigned. Qualifications College preferred 1-2 years insurance/billing/scheduling experience Required Healthcare environment experience Preferred Epic experience Preferred Heavy interdepartmental, patient and outside third party interaction. Must be able to communicate professionally with diplomacy and tact at all times. Flexible and able to easily adapt to a variety of situations. Strong computer, written, and communication skills required. Knowledge of medical terminology preferred. The Burke Rehabilitation Hospital is an equal employment opportunity employer. The Burke Rehabilitation Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. At Burke, we all share the same passion to help our patients recover as fully as possible. We welcome you to share your particular talents and expertise by exploring our available positions. Return often, as we update our postings frequently. Burke, a member of the Montefiore Health System, is a not-for-profit provider of Physical Medicine and Rehabilitation care. Burkes flagship hospital and main campus are centrally located in White Plains, NY. Burke operates an expanding network of outpatient therapy clinics in Westchester County and the Bronx, NY. Burke offers career opportunities in all areas of patient care and hospital operations. Our employees are proud to work at Burke and enjoy: A culture of mentorship and collaboration. Working with an inter-disciplinary team of experts. Clinical knowledge growth through regular in-services and other opportunities. Career growth within the organization. Providing patient-centered care using state of the art equipment. Earning extremely high patient satisfaction scores. Ensuring a great reputation in our local communities. Giving back through volunteering at Burke-sponsored events. Recognition for their contributions at the local and national level. Burke employees have access to a comprehensive benefits package that supports them with: Medical Coverage Dental Coverage Generous Paid Time Off A 403B Retirement Plan with matching contributions An Employee Assistance Program (EAP) free for employees and dependents Medical and Dependent Flexible Spending Accounts Short-term Disability and New York Paid Family Leave Insurance Long-term Disability Insurance Life and AD&D Insurance Voluntary Insurances at group rates: Life, AD&D, enhanced Short Term Disability, Vision, Pet Tuition Reimbursement Program Employee Fitness Center Free parking (most locations)