Care Manager I

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the status-quo and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. The PACE Care Manager I provides case management and care coordination support to a panel of assigned participants enrolled in the On Lok Program of All-Inclusive Care for the Elderly (PACE) at IOA. The Care Manager I works closely with and shares a caseload with an assigned Medical Social Worker and other members of the participants Interdisciplinary Team (IDT). RESPONSIBILITIES: Establishes and maintains a care management relationship with clients and their formal and informal support systems, as appropriate, offering respect, dignity and support. Meets with clients as needed and directed, and collaborates with the Medical Social Worker to ensure that participants biopsychosocial needs are being monitored and met. Identifies participant needs, advocates for, coordinates, and follows-up on services by making appropriate and timely referrals to both internal and external services. Assists with transitions of care. Partners with other IDT members to ensure that necessary services are arranged and in place. Coordinates the required documentation and notification for Participants who travel outside of the service area. Facilitates discharge to other programs and to the community. Documents via progress notes all case management activity according to departmental guidelines and standards. Maintains required paperwork. Appropriately identifies and communicates participant concerns and needs to the assigned Medical Social Worker and/or other members of the IDT. Attends and actively participates in IDT and program meetings, activities and problem-solving endeavors; contributes to open lines of communication within the team. Participates in and promotes ongoing efforts toward continuous quality improvement. Utilizes supervision appropriately; maintains open lines of communication and updates on caseload activity. Actively incorporates the ethical standards of the National Association of Social Workers into all aspects of interactions with others. Understands and applies the regulatory and procedural requirements of PACE and associated licensing, as well as the policies and procedures of IOA. Stays up-to-date on case management principles, the field of gerontology, family and community systems and other areas relevant to the client population. All other reasonably related responsibilities as assigned. REQUIREMENTS: BA or BS in Social Work or a closely related field required. At least one year of professional experience working with a frail older adult population. At least one year of experience in a case management role, preferably working with older adults and/or functionally impaired adults. BACKGROUND AND EXPERIENCE: Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and the frail elderly. Exceptional communication and presentation skills relating to the frail elderly, functionally impaired adults, their support systems, and teams of health professionals. Demonstrates case management skills and experience in the community health care delivery system. Detail oriented with good problem-solving skills and the ability to prioritize multiple tasks. Computer literacy preferred. Bilingual in English/Cantonese or English/Spanish required. Compensation Range: $ 71,797.00 - 85,808.00/annual This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. This range does not include any additional equity, benefits, or other non-monetary compensation which may be included. We encourage you to learn more about IOA by visiting us here. IOA reserves the right to adjust work hours or duties when appropriate. Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. A job with benefits that goes above and beyond. From competitive salaries to investment and retirement opportunities, we offer all our employees first-rate benefits. Coupled with outstanding health coverage, robust wellness programs, and additional perks like free yoga and massage therapy, we make a rewarding career even more rewarding.