Riggs Washington DC sits on the iconic downtown corner of Penn Quarters 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotels 181 guest rooms offers a playful nod to the buildings legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan. Core Essential Functions Welcome guests in a warm, personable, sincere, and friendly manner Provide guest with information they inquire about (i.e. hotel information, nearest spa, etc.) Supervise the efficient operations of reception including check in/out procedures Communicate any relevant information to the Front Office Director and the Concierge Ensure Front Office teams are fully prepared to work for the shift Anticipate guests needs, and create personal and memorable experiences, and solutions Collaborate and communicate with all departments to ensure seamless guest satisfaction This position requires the following knowledge, skills and abilities Fun and welcoming personality is a MUST Leadership/managerial experience is preferred A minimum of 1 -2 years hotel front desk experience Ability to lead a team Excellent communication skills; both verbal and written Possess poise, elegance and a calm demeanor in all situations Exceptional organizational skills Flexible schedule is required to meet the needs of the business Pay Range: Salary $55k - $62K Benefits At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including: Medical, Dental & Vision Insurance (for full-time employees) 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars 10 Days Vacation - Plus every year an extra day Company Paid Life Insurance 1.5X annual salary Employee Assistance Program Referral Incentive 401K with 5% Match Training and Development Programs Additional perks via United Healthcare Complimentary Employee Meals Employee Recognition programs Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions. Location: Washington, DC Our properties are widely celebrated for their thoughtful design, interesting use of space, engaging restaurants, award-winning bars and the passion of our people. We are passionate about our people and are committed to training, developing, mentoring, and coaching a world-class team to deliver memorable experiences for our guests. As a small, independent group, we are able to offer a personalised career progression on a global stage, with many of our team members having been able to move to our European and American properties, and vice versa, expanding their roles, careers and experiences. We prefer to promote and transfer within our group whenever possible, backed up by tailored training using internal and external resources. We firmly believe our future leaders are alongside us. Click here to discover stories below from Lore Group team members across Amsterdam, London, Washington DC and our group office in London.
