Customer Service Representative (Hybrid Schedule)

Join Our Team! Benefits Start Day 1 Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. We power our employees potential and strive to create opportunity and security for every member of the team. If youre ready for something bigger more challenge, more variety, more pathways for professional growth we should talk. Were passionate about our work, we believe there is always a better way, and were looking for people like you. Ready to reach your potential? Its time to look at Taylor. Your Hours: Monday - Friday, 8:00am - 5pm ET, hybrid schedule with three days in-office and two days remote. Your Opportunity: Taylor Communications, a Taylor Corporation company, is seeking a Customer Service Representative (CSR) to join the team in Dayton, OH or Amsterdam, NY to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures. Your Responsibilities: Autonomously manage and own numerous multiple-solution customers and related demands with ease. Work independently and within a team to deliver a consistent, exceptional customer experience every time. Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner. Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately. Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution. Successfully establish, manage and exceed customer expectations throughout all engagements. Engage appropriate resources to assist or resolve service issues as necessary. Understand and appropriately use the company pricing system and policies. Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities. Manage workflow to meet customer deadlines in a team environment. Understand and help the customer articulate their needs. Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. May act as a coach/mentor to other CSRs. Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience. Coordination of projects and complex customer deliverables. You Must Have: Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. The anticipated hourly range for this position is $18 - 22 per hour. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporations total compensation and benefits package for employee. Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ About Taylor Corporation One of the largest graphics communications firms in North America, Taylors family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the worlds more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. Join more than a company become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. Thats us, thats Taylor. If youre ready for something bigger more challenge, more variety, more pathways for professional growth we should talk. Were passionate about our work, we believe there is always a better way, and were looking for people like you.