Application Development Support Supervisor

Date Opened: Tuesday, February 03, 2026 12:00 AM Close Date: Tuesday, February 17, 2026 12:00 AM Department: Innovation and Technology Department Salary: $111,506.00 - $139,383.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is Americas Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Responsibilities include analysis, programming, and configuration of end user applications and/or systems software including. Analyes detailed business/functional/technical requirements and specifications for the application. Codes internally developed applications and/or configuring commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages. Supports application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements. Supervises professional level employees (typically entry or experienced level) and may also supervise some para-professional employees. Sets goals and objectives for team members for achievement of operational results. Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. Minimum Qualifications High School diploma or equivalent and 11 year(s) of relevant experience; or 2 Year College degree and 9 year(s) of relevant experience; or Bachelor's degree and 7 year(s) of relevant experience; or Master's degree and 5 year(s) of relevant experience. or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties Essential Duties and Responsibilities Supervision & Team Leadership: Supervise and lead and contribute to complex Software Applications utilized by Public Safety teams, assign work, conduct performance evaluations, provide coaching, and ensure high-performance standards. GIS Public Safety Focus: Oversee the creation and maintenance of Public Safety GIS data (street centerlines, address points, fire hydrant locations, emergency service response areas) and ensuring accuracy for Next-Generation 911. Application Administration: Manage the implementation and lifecycle of public safety applications such as Computer Aided Dispatch (CAD), Records Management Systems, Scheduling systems, SharePoint sites. Act as Liaison with software vendors for technical support, enhancements and upgrades. Project Management & Development: Lead application implementation and development projects, including creating customer web maps, dashboards, and automated scripting (Python, SQL, ESRI, CAD, RMS) to support first responders. Data base Management: Maintain SDE geodatabases, ensuring data integrity and integration with public safety database systems. Stakeholder Engagement: Collaborate with Police, Fire, Medic, County and State personnel to identify operational needs and align system capabilities with business objectives. Emergency Support: Assure and participate in a 24/7 on-call schedule to support critical public safety IT infrastructure. Budget & Strategy: Assist in developing IT budgets, strategic plans, and policies for public Safety IT services. Technical Skills Advanced proficiency with ESRI ArcGIS suite, SQL Server, and scripting languages (Python, JavaScript) CONDITIONS OF EMPLOYMENT The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlottes benefits. The City of Charlotte is a drug and alcohol-free workplace. Our City, Our Mission When you join the City of Charlotte, you become part of Team Charlotte a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.