Associate Account Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. Were building a more open world. Join us. Job Description Associate Account Manager, Small & Medium Business Expedia Group powers global travel for everyone, everywhere. Our platform brings together industry-leading brands, cutting-edge technology, and a diverse, collaborative team focused on removing friction from the travel experience. We believe travel is a force for good building connection, fostering understanding, and opening minds. Our success comes from our people: curious, courageous, and committed to progress. Together, we're helping partners grow, travelers explore, and the world move forward. As an Associate Account Manager on the Partner Success team, youll be at the forefront of helping Vacation Rental Hosts grow their business through Vrbo and Expedia Group. This is more than a support role its a strategic partnership built on insight, influence, and impact. Youll use performance data, marketplace trends, and a consultative approach to challenge hosts' current strategies and guide them toward better results. Youll need to be both strategically sharp and operationally strong balancing high-volume partner engagement with deep, outcome-driven conversations that drive meaningful change. In this role, you will: Manage a portfolio of Vacation Rental Hosts and act as a trusted advisor, helping them reimagine their approach to content, pricing, availability, and traveler appeal · Use insights, data, and trends to challenge the status quo, helping partners uncover blind spots and adopt new ways of thinking · Deliver tailored recommendations that align with host maturity, property type, and market demand to maximize bookings and visibility · Confidently lead conversations that influence behavior change, even in the face of resistance or ambiguity · Maintain a high-output rhythm of consultations, follow-ups, and reporting across a large book of business · Recommend platform tools and Vrbo/Expedia Group solutions that align to business goals and improve the end-to-end traveler experience · Collaborate with internal teams to escalate issues, remove friction, and share insights that benefit the broader marketplace · Conduct primarily virtual engagements, with occasional in-person meetings (up to 10% travel) Experience & Qualifications: 24 years of experience in account management, sales, or client services ideally in a fast-paced, high-volume environment · Strategic thinking and problem-solving skills; you know how to look at data, spot the why, and act on it · Comfort influencing decisions and guiding others through change with confidence and clarity · Excellent communication skills you know how to simplify the complex, listen with intention, and move conversations forward · Proven ability to manage time, prioritize activities, and balance multiple goals simultaneously · Familiarity with Salesforce, Tableau, or similar CRM/BI tools · A strong sense of ownership and follow-through you dont wait for things to happen, you make them happen · Experience with the vacation rental or broader travel industry is a plus #LI-SH2 The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individuals knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employees passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group Media Solutions, Expedia Local Expert®, CarRentals.com, and Expedia Cruises. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Groups Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless youre confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group Media Solutions, Expedia Local Expert®, CarRentals.com, and Expedia Cruises. For more information, visit www.expediagroup.com. Employment opportunities and job offers at Expedia Group will always come from Expedia Groups Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless youre confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.