Nutrition Service Attendant

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary 20 hours a week, evenings and weekends Join our Nutrition & Food Services team and make a meaningful impact on the patient experience every day. As a Patient Food Service Associate, you will help ensure patients receive nutritious meals that meet their dietary needs while providing exceptional customer service. This role serves as an important connection between patients, nursing staff, and the Nutrition team to support quality care, patient satisfaction, and safe food service operations. Essential Functions - Communicate patient diet orders and meal updates with the Nutrition Services - Data Center to ensure accurate meal preparation and delivery. - Verify that each patient receives the correct meal tray based on current diet orders and nutritional requirements. - Obtain meal trays for new admissions and patients whose diets have changed. - Deliver and retrieve patient meal trays in a timely, courteous, and professional manner. - Prepare meal trays by adding beverages, desserts, nourishments, condiments, and garnishes while ensuring proper presentation. - Assist patients during meal service by opening containers, arranging trays, and providing other non-clinical meal assistance as needed. - Distribute daily menus, explain meal selection options, and assist patients who require help completing menu selections. - Provide exceptional customer service by utilizing Excellent Encounter standards and responding promptly to patient needs and concerns. - Maintain cleanliness and sanitation of pantry, galley, and nourishment areas following department and infection prevention standards. - Complete daily and scheduled cleaning assignments according to established procedures. - Monitor, inventory, stock, and rotate nourishments, supplements, and unit supplies using First In, First Out (FIFO) principles. - Remove expired food items and maintain appropriate inventory levels for patient care areas. - Communicate observations regarding a patient's appetite, food intake, or ability to eat to the Clinical Dietitian or appropriate care team member. - Build positive working relationships with nursing staff, dietitians, and fellow team members to support efficient patient care. - Assist with orienting and training new department employees as assigned. - Follow all food safety, sanitation, infection prevention, and organizational policies and procedures. - Perform other duties as assigned. Qualifications Education High School Diploma or equivalent preferred. Experience Previous experience in food service, hospitality, healthcare, or customer service preferred. Experience working in a hospital or healthcare environment is a plus. Knowledge, Skills, and Abilities Strong customer service and interpersonal communication skills. Ability to interact compassionately and professionally with patients of all ages and backgrounds. Knowledge of food safety, sanitation, and infection prevention practices. Ability to accurately follow diet orders and maintain attention to detail. Strong organizational and time management skills with the ability to prioritize multiple tasks. Ability to work independently while collaborating effectively with an interdisciplinary healthcare team. Ability to stand, walk, push meal carts, and lift food service supplies throughout the workday. Demonstrates an understanding of age-specific patient needs and provides meal service appropriate to each patient's developmental stage and nutritional requirements. Maintains confidentiality and professionalism in accordance with organizational policies. Additional Job Details (if applicable) Remote Type Onsite Work Location 273 Charles Street Scheduled Weekly Hours 20 Employee Type Regular Work Shift Evening (United States of America) Pay Range $18.58 - $26.58/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the worlds most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, were more than a systemwere leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.