Resident Maintenance Supervisor

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. We are seeking a Resident Maintenance Supervisor to oversee our team of Field Schedulers and Resident Maintenance Specialists within an assigned territory. This role is pivotal in ensuring the effectiveness and efficiency of our maintenance coordination process, with the ultimate goal of satisfying the needs of our residents and maintaining each property in their territory. Responsibilities: Manage a team of Field Schedulers and Resident Maintenance Specialists, including hiring and onboarding new team members. Ensure proper scheduled coverage of the team to meet organizational needs. Monitor team performance and conduct individual and team coaching, or development sessions as needed. Communicate objectives and oversee daily, weekly, and monthly metrics, working closely with the team to achieve desired outcomes. Review vendor bid submissions to ensure they meet company expectations and the needs of the asset. Provide support to resolve issues or escalations and ensure work orders are completed satisfactorily and promptly. Lead meetings aligned with seasonal and operational trends, proactively addressing the needs of the business. Collaborate with various departmental teams to ensure completion of all service needs within the assigned territory. Requirements: Bachelors degree or five years of progressive responsibility in a maintenance/call center environment preferred. Experience in leading teams is required. Scheduling/Dispatching experience is highly desirable. A keen understanding of the construction, maintenance, and/or property management industry is essential. Proficiency in MS Office. Strong planning, organizing, negotiating, and leadership skills. Excellent verbal, written, and presentation skills. Solid customer service, quality, and results orientation. The capacity to interact effectively at all levels and break down barriers across departments/diverse cultures. The capability to be an effective member of and lead project teams. Willingness to work weekends, as needed required. Compensation The anticipated pay range/scale for this position is $63,909.00 to $79,864.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is eligible to receive quarterly bonus payments. Perks and Benefits Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice. #LI-SC1 Candidate Home Go back to search Since 2012, weve worked to deliver thousands of residents across the U.S. the joys of single-family living, with the flexibility of leasing and backing of our professional support. Thats why we're building a team that understands the power of community. We take care of each other, so that together we can take care of the people that make their home with us. As we expand, our team is always on the lookout for passionate and talented individuals to join us in simplifying the way America lives. Once you've had a change to explore our opportunities, we invite you to apply. You can use this portal to keep track of your applications, statuses, and receive alerts regarding any new opportunities. Thank you for your interest! At AMH, were redefining what it means to make a home yours. And were doing it with care. As a leading single-family rental company and homebuilder in the nation, we work daily to deliver an exceptional resident experience. Our goal is to make leasing a home easy, so you can focus on what really matters to you, wherever you are in life. Thats why we offer more than 60,000 single-family homes across the U.S., located in vibrant neighborhoods. Our beautiful houses are move-in ready, pet-friendly, and equipped with outdoor space and ample room for all your households needs. Our custom Let Yourself In® technology allows you to tour a property on your own schedule, without an agent present. And our streamlined leasing process empowers you to apply and receive a lease for signature, all online. Once youve moved in, we simplify your day-to-day through online customer solutions and professional maintenance support, so you can enjoy your weekends stress-free. Whether youre looking for peace of mind, dont want to deal with the costs of ownership, or simply want the flexibility of renting, AMH has you covered. Just ask our nearly 200,000 residents. Learn more: https://www.amh.com/about American Homes 4 Rent, LP (AMH) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email leaveofabsence@amh.com. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify. Illinois Privacy Notice: IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here. Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.