Vehicle Boot Investigator

About Our Job Who We Are With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website. DOTIs Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. DOTIs culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Right of Way Enforcement Division of DOTI issues citations for both on-street, off-street, and private property parking violations. It administers vehicle booting and towing for the City, provides parking enforcement for sporting events, special events, holidays, concerts, and after-hours university events. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $23.33 - $35.00/hour based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location In this position you can expect to report downtown to the Central Platte Campus, Gary Price Building (Building 2), 1271 W Bayaud Avenue, Denver, CO, Monday Friday from 11:30 AM 8:00PM. This shift offers a 7% shift differential in addition to the hourly base rate. What Youll Do Right-of-Way Enforcement (ROWE) addresses on- and off-street parking violations, private parking, and other parking violations. ROWE officers also enforce vehicle immobilization, towing, and support parking enforcement for special events, holidays, concerts, and after hour activities on the Auraria Higher Education Center campus. ROWE assists with the enforcement of proper usage of signage, tables, rails and chairs, and other items placed by businesses on city sidewalks. The Boot Team has an opening for a Vehicle Boot Investigator. Job duties and responsibilities of this position include, but are not limited to, the following: Enforces the payment of parking fines, fees, or penalties by identifying, immobilizing, and releasing vehicles based on violations of city and state ordinances and facilitates the towing of vehicles when needed. Investigates vehicles parked in various locations, identifies non-compliance vehicles using an on-vehicle computer, and searches for delinquent citations and/or offenders using a variety of databases/files. Immobilizes and/or impounds vehicles based on court magistrates orders for misuse of license plates, failure to appear in court, and/or other failure to comply court orders and serves legal notices when applicable. Issues written notices to vehicle owner, provides information explaining how to have a boot apparatus removed, and explains codes and state and city parking rules and regulations. Issues citations for violations in the right-of-way to maintain a safe environment for citizens. Stays alert to dangers such as working alone in secluded areas and/or dealing with potentially hostile and emotional contacts with the public. Operates vehicle and two-way radio in performance of duties. Maintains daily activity reports. Assists administration in coordinating the activities of the Parking Control Enforcement Teams. Performs other related duties as assigned. What Youll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Five (5) years of experience enforcing parking regulations, municipal code or laws and regulations. Knowledge of the streets within the City and County of Denver. Knowledge in Microsoft office suite. Strong Ability to provide customer service, de-escalate customer interactions and exercise quick and mature judgment in dealing with potentially disruptive customers. A team-oriented disposition centered on respect, work ethic and collaboration. A skill set that allows for continuous learning, adaptation to a changing environment, and the ability to handle stressful conflicting priorities in a professional manner. Communication skills to convey exact and precise information. Ability to get in/out of vehicles multiple times a day. Ability to work in varying conditions inclement weather, dust etc. Required Minimum Qualifications We recognize your time is valuable, so please do not apply unless you meet the following required minimum qualifications: Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Two (2) years of experience enforcing parking regulation, municipal code or laws and regulations. Education/Experience Equivalency: Additional appropriate education may be substituted for one year of the minimum experience requirement. License/Certifications: Requires a valid Driver's License at the time of application Must obtain a Code Enforcement Commission from the Executive Director of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the commission will result in the withdrawal of the offer for the position, end probationary status or disqualification from employment. Licenses and certifications must be kept current as a condition of employment. To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab): Cover Letter Resume Application Deadline This position is expected to stay open until 4/27/2025 at 11:59pm. Please submit your application as soon as possible. About Everything Else Job Profile CN2088 Vehicle Boot Investigator To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $23.33 - $35.00 Starting Pay $23.33 - $35.00/hour based on experience and education Agency Dept of Transportation & Infrastructure The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere