Specialist I, Digital Engagement

About Us Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career! Notice for California Residents - California Privacy Policy Summary: As a Digital Engagement Specialist, youll connect with customers through email, text, and chat to research answers to questions, and help find payment solutions that work for their accounts. This dynamic role is part of an innovative strategy at Resurgent Capital Services, designed to engage customers who respond to our marketing outreach via email and SMS, as well as those who connect with us directly through the RCS website. Key Responsibilities Identify and execute the required actions as indicated by information received from customers while adhering to state and federal laws. Negotiate payment solutions on delinquent accounts through written communication Respond to customer inquiries within established timeframes Follow a daily workplan Maintain established levels of quality and efficiency Assist supervisor and manager in developing and documented processes as they are developed and refined Work Schedule: Night Shift: 12pm-9pm Monday Thursday, 10am-7pm on Friday's. Off Saturday and Sunday Qualifications/Skills: 1-2 Years of related experience, preferably in a call center or collection environment Exceptional communication and interpersonal skills Demonstrated skills in problem solving, negotiations, and conflict resolution Ability to communicate effectively with strong writing skills, strong organization skills, time management and a high attention to detail. Ability to work in a fast-paced and ever-changing environment Relevant experience in the credit industry desired with a clear understanding of compliance requirements related to State, Federal and FDCPA guidelines Excellent work ethic and unquestionable integrity What We Offer: Competitive Salary: Starting at $19.00-$21.00 per hour based on experience Annual Bonus and merit increase based on annual performance review Eligible for Digital Specialist leveling promotions. Leveling promotion reviews are conducted by management biannually. Long term career growth over 60% of all company openings are filled by internal promotion Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions. On-site clinic with nurse practitioner Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance. Safe Harbor 401k plan with company contributions up to 4.5%. Casual work environment On-site fitness center Company paid downtown parking worth up to $1000 annually Opportunities to give back to the community by participating in civic and charity events with colleagues. Employee Referral Bonus Program Dependent Scholarship Program Tuition reimbursement program of up to $5000 annually (some restrictions apply) Special awards, contests, and ad-hoc incentives Ability to work with phenomenal talent and friendly team of professionals Educational Requirements: High School Diploma or GED required Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. At Resurgent Capital Services, we're not just about debt collection; we're about fostering personal and professional excellence. Our mission is two-fold: to deliver exceptional customer service and create a thriving environment where talented individuals can flourish. Joining Resurgent means joining a community where your contributions matter. Whether you're in customer service, IT, analytics, or operations, you'll find your role essential to our collective success. We're committed to providing the tools, training, and support you need to excel and advance in your career. We're looking for individuals who share our commitment to: Treating everyone with empathy and respect Supporting customers as they navigate financial challenges Creating solutions and making a positive impact Using data to make the best decisions possible Explore our careers and discover how you can make a difference at Resurgent Capital Services.