Application Administrator Senior

Date Opened: Tuesday, July 07, 2026 12:00 AM Close Date: Friday, July 17, 2026 12:00 AM Department: Innovation and Technology Department Salary: $98,731.00 - $141,926.1 Commensurate with Experience Welcome to the City of Charlotte Charlotte is Americas Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY We are looking for a Senior Unified Endpoint Engineer specializing in Microsoft Endpoint Configuration Manager (MECM/SCCM), Intune and other related endpoint technologies to design, implement, and optimize enterprise Unified Endpoint Management (UEM) solutions. This senior role manages Windows and Apple endpoints, managed and BYOD mobile devices, endpoint automation, security policy enforcement, and scalable provisioning practices across a large enterprise environment. Major Duties and Responsibilities Design and implement enterprise UEM solutions using Configuration Manager, including secure and scalable endpoint configurations, Windows 10/11 provisioning, BYOD, mobile device management, and Group Policy strategy. Manage and optimize endpoint imaging for Windows 10 & 11 Systems, including MDM/UEM policy enforcement and device lifecycle management. Develop, maintain, and troubleshoot PowerShell automation for endpoint operations, remote shell interaction, Windows registry, services, file systems, exception handling, testing, and debugging. Coordinate endpoint patching, Windows Monthly Security activities, deployment readiness, remediation planning, and status reporting to ensure endpoints remain secure, stable, and compliant. Represent UEM in Change Advisory Board (CAB) processes by communicating planned endpoint changes, assessing implementation risk, coordinating deployment timing, and providing clear technical and business impact updates. Support zero-trust endpoint security initiatives, PCI and industry compliance, secure provisioning, vulnerability management, data security controls, and enterprise endpoint configuration standards. Lead cross-functional endpoint projects and provide senior-level technical guidance, documentation, work quality oversight, training, instruction, and work assignment support for team members and internal customers. Build trusted partnerships with departments such as Cybersecurity, Identity, Service Desk, Infrastructure, Networking, Application Teams, IT liaisons and departmental stakeholders by proactively identifying endpoint improvement opportunities, consulting on technology needs, offering assistance, and delivering strong customer service to technical and non-technical audiences. Exercise significant discretion and independent judgment by recommending endpoint standards, independently designing provisioning strategies, resolving matters of technical significance, and advising IT leadership on UEM architecture and security policy decisions. Use modern productivity and AI-assisted tools, where appropriate, to improve scripting, documentation, troubleshooting, knowledge sharing, and operational efficiency. Knowledge, Skills & Abilities Expert-level knowledge of Microsoft SCCM/MECM, Configuration Manager, Intune, co-management, and enterprise UEM architecture. Advanced experience with Windows 10/11 imaging and provisioning, Windows Autopilot, endpoint imaging/provisioning strategy, and Active Directory Group Policy management. Extensive experience managing large endpoint fleets. Strong PowerShell scripting skills, including automation design, remote device interaction, troubleshooting, testing, exception handling, and debugging. Detailed knowledge of Windows operating system internals, including registry, services, file systems, Active Directory, security, and OS internals. Experience with Endpoint Analytics, proactive remediations, compliance reporting, patch reporting, and operational metrics that support decision-making and service improvement. Working knowledge of networking concepts including DNS, DHCP, TCP/IP, zero-trust connectivity, and endpoint network security considerations. Thorough understanding of client management, server management, cloud services, SaaS concepts, secure provisioning, and vulnerability management. Experience implementing and maintaining PCI-compliant and industry-compliant endpoint data security controls. Ability to run multiple technical projects simultaneously and coordinate work across infrastructure, security, service desk, application, and departmental stakeholders. Strong customer service orientation, communication skills, and documentation discipline for technical and non-technical audiences. Experience supporting a large enterprise user base of 5,000+ employees. Knowledge of Apple Device Enrollment Program (DEP), Apple Business Manager (ABM), iOS, Android, macOS, and mobile application management profiles and policies. Experience using AI-assisted administrative tools, such as Microsoft Copilot or ChatGPT Enterprise, to improve operational efficiency, scripting, documentation, troubleshooting, or knowledge sharing is desirable. Minimum Qualifications High School Graduate or Equivalent and nine (9) years of related work experience OR 2 Year College Degree and seven (7) years of related work experience OR Bachelor's Level Degree and five (5) year of related work experience OR Master's Level Degree and three (3) years of related work experience or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties. Five (5) or more years of progressively responsible IT experience supporting enterprise endpoint management environments, preferably supporting organizations with 5,000+ users. Demonstrated senior-level experience designing, implementing, administering, and optimizing Microsoft Endpoint Configuration Manager (MECM/SCCM) solutions. Experience managing and functioning as the senior technical resource for Windows 10 & 11 endpoint lifecycle, including operating system deployment, imaging, provisioning, patch management, and software deployment. Strong experience developing and maintaining PowerShell automation for endpoint administration and operational efficiency. Experience administering Active Directory and Group Policy in a large enterprise environment. Experience troubleshooting complex endpoint, operating system, and client management issues across enterprise environments. Knowledge of enterprise endpoint security practices, vulnerability remediation, and secure configuration management. Experience coordinating enterprise-wide technology changes and working effectively with infrastructure, security, application, and support teams. Preferred Qualifications Experience designing, implementing, and optimizing UEM solutions using Microsoft Intune, Autopilot, and Entra. Experience managing mobile devices using MDM, MAM and Apple Business Manager. Experience providing technical guidance, training, work quality oversight, and work assignment support in a lead role. Certifications in Microsoft Intune, SCCM/MECM, Endpoint Administrator, or other UEM platforms are preferred; no professional license or certification is required. CONDITIONS OF EMPLOYMENT The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlottes benefits. The City of Charlotte is a drug and alcohol-free workplace. Our City, Our Mission When you join the City of Charlotte, you become part of Team Charlotte a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.