Airport Access (ADA & Title VI) Administrator II - Denver International Airport

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $84,604- $114,000. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position, you can expect to work on site three days out of the week. Your office will be located at Denver International Airport. Typical workdays are Monday- Friday from 8 AM to 5 PM. There may be occasions where work outside these hours is required. Employees must work within the state of Colorado on their off-site days Who We Are & What Youll Do About DEN Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 40,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. The Culture & Strategy Division, part of DENs Chief of Staff portfolio, leads efforts in three key areas that impact the entire organization and its stakeholders: (1) Strategy & Innovation, (2) Airport Access & Business Opportunity, and (3) Strategic Outreach & Engagement. We are seeking an innovative and strategic thinker to join the Airport Access & Business Opportunity team as the Airport Access (ADA & Title VI) Administrator II. This role reports to the Airport Access Manager. As the Airport Access Administrator II, you will be a part of a team of three (3) professionals at DEN. This team is responsible for evaluating, ensuring, and enhancing policies and providing guidance on accessibility and equal treatment in programs and activities at DEN. The Airport Access team ensures compliance with federal, state, and local regulations, handles complaints, conducts investigations, and implements training to ensure DEN adhere to ADA, Accessibility, and Title VI, Nondiscrimination, requirements, fostering inclusivity and equal opportunities for all individuals, regardless of ability or background. This role is critical to ensuring equitable access to airport services and facilities for all passengers, with a strong emphasis on customer experience, and stakeholder engagement. In this role, you will contribute to DENs success through the following job responsibilities: Programmatic Oversight: Collaborate with legal, planning, and design teams to integrate accessibility standards into capital projects and operational procedures Conduct regular audits and assessments of facilities, services, and communications to ensure accessibility and equity Utilize compliance as a component to review existing processes and programs and build upon compliance reviews to evaluate areas where accessible initiatives can be incorporated to further agency goals Serves as project manager on the implementation of plans for operational improvements in partnership with the Access Manager Monitors the implementation of recommendations; reviews policies and procedures within federal, state, and local mandates and statues Customer Experience: Champion inclusive customer service practices that enhance the travel experience for individuals with disabilities and limited English proficiency Lead initiatives to improve wayfinding, signage, digital accessibility, and service delivery Respond to and resolve accessibility-related complaints and inquiries with empathy, efficiency, and professionalism Develop and deliver training for airport staff and contractors on ADA and Title VI requirements and best practices Measure, track, and analyze the effectiveness of initiatives focused on creating a culture of inclusion and belonging that drive successful outcomes for ADA and Title VI performance Stakeholder Engagement: Build and maintain relationships with community organizations, advocacy groups, and government agencies Facilitate public outreach and engagement efforts to gather input on accessibility and equity issues Represent DEN in regional and national forums focused on transportation access and civil rights Coordinate with airlines, tenants, and service providers to promote consistent accessibility standards across the airport campus Ensure compliance with federal, state, and local statutes, rules, and guidelines related to ADA (Accessibility) and Title VI (Nondiscrimination) and Limited English Proficiency (LEP) and language access and justice and recommend enhancements to strengthen agencys engagement and outreach efforts. To be successful in this role, you will have integrity and a strong commitment to public service and passion for continuous improvement. What Youll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: At least three years of professional experience working in a complex organization with advanced skills in governmental processes, procedures, and regulations for local, state and federal relating to ADA and Title VI (Civil Rights) compliance programming or similar programs Strong customer service, emotional intelligence acumen; effective communication including the ability to manage and resolve conflicts, grievances, confrontations, or disagreements with internal and external stakeholders Adaptability to make decisions promptly, prioritize several demanding tasks simultaneously in high pressure situations Experience with Microsoft Office Suite (strong proficiency with Word, Excel, and PowerPoint). Required Minimum Qualifications Education requirement: Bachelor's Degree in a related field based on a specific position(s). Experience Requirement: Five (5) years experience performing full performance professional level duties within a specialized, functional area. (This does not include clerical experience.) Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements. Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until theyve successfully passed probation. Please only apply if you have already passed probation. Application Deadline This position is expected to stay open until 12/3/2025. Please submit your application as soon as possible and no later than 12/2/2025 at 11:59 PM. FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts About Everything Else Job Profile CA2308 Administrator II To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $84,604.00 - $139,597.00 Target Pay $84,604 - $114,000/Based on Education and Experience Agency Denver International Airport Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere