It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Under general supervision, the Customer Contact Center askGTX Ambassador handles customer service activities related to multi-department inquiries, requests, and complaints regarding City services. This role involves receiving incoming non-emergency calls related to City services and functions. The position does not include supervisory responsibilities Applicants are encouraged to submit a resume. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Responds to non-emergency calls and service requests related to city services and functions. Provides general information about all City departments. Supplies information regarding activities at City facilities. Records customer call information in databases for tracking and resolution reporting. Provides accurate information and explains planned actions resulting from customer calls. Follows up on previous customer interactions. Maintains awareness of changes in department programs and information. Ensures efficiency in call-taking duties as assigned. Delivers timely and precise information to departments as needed. Performs related duties and fulfills additional responsibilities as required. MINIMUM QUALIFICATIONS: Education, training, and Experience Guidelines High School diploma or equivalent, and two (2) years of experience handling public inquiries and servicing customer/client requests. Municipal experience is preferred. Bilingual Spanish-speaking is preferred. Knowledge, Skills, and Abilities: Knowledge of basic telephone techniques and principles of public relations. Familiarity with customer service principles. Skill in using personal computers and associated software programs. Ability to learn City departments, services, policies, and procedures. Efficiently manage call or interaction time while ensuring customer needs are met. Ability to assist irate citizens with tact and professionalism. Strong communication skills, both verbally and in writing. Ability to respond effectively to inquiries, complaints, and requests. Capability to establish and maintain effective working relationships with City staff and the general public. Key Competencies: Effective Communicator - clearly conveys information to customers and team members Team Builder Strategic Thinker Results Oriented Problem Solver Planner and Organizer Technically Knowledgeable LICENSES AND CERTIFICATION REQUIREMENTS Valid Class "C" Texas driver's license. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Sufficient physical ability to work in an office setting; sit, stand, walk, reach, twist, turn, kneel, bend, squat, and/or stoop for prolonged periods of time; perform duties requiring grasping, repetitive hand movement, and fine coordination; and operate office equipment. Hiring Range: $19.29 - $24.17, hourly. #LoveWhereYouWork! Check out the benefits of working with us here. Regular-Full time If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! The City of Georgetown, Texas is a municipality of 106,000 (census estimate for 2024) located 30 miles north of Austin along I-35. The City can be best characterized by its educated, engaged citizens, its award-winning parks and trails, and its ability to maintain a cohesive, smaller-town feel despite its amazing growth. Our organization's culture is driven by its 5 core values of: Trust, Communication, Teamwork, Professionalism, and Work-Life Balance. The City of Georgetown is an equal opportunity employer. Offers of employment with the City of Georgetown is contingent upon: Proof of education, certification(s) and experience as listed on the employment application based on the job posting requirements. Satisfactory results from a pre-employment drug screening, criminal history background and driving record check. Legal authorization to work in the United States without sponsorship. * *The City of Georgetown confirms verification of employment using E-Verify. E-Verify checks the information against records held by the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm whether the employee is legally eligible to work in the U.S. For more information about the City of Georgetown, visit our website at https://www.georgetowntexas.gov
