Banking Services Operations Associate III - Warranty Products

Overview: Supports the regulated cancellation and processing of automobile and recreational product (recfi) dealer warranties at time of early payoff, sold collateral, or total loss. Works closely with internal business partners to process refunds to customers and external partners to ensure customers are receiving the correct refund amounts. Primary Responsibilities: Process physical and virtual funds received from dealerships and warranty providers utilizing a daily spreadsheet to track funds received. Complete required ticket work, payment slips, and system documentation. Respond to incoming phone calls from customers on a daily basis, ensuring their questions surrounding warranty refunds are answered. Initiate outbound calls to warranty providers to ensure we have accurate refund amounts by the required dates. Monitor warranty cancellation request queue in external vendor system ensuring refund quotes are within required timeframe, are accurate and follow refund regulations. Use internal control reporting to process expense refunds to customers that are the Banks responsibility to refund. Compile and submit check requests daily to customers owed a refund with no remaining loan balances. Review exception accounts approaching performance standard deadlines and act to ensure compliance with regulation refund timelines. Review cancellation transmission data to ensure all cancellations are reaching providers and dealers, updating any contact profiles to correct contact information. Update dealer contact profiles and initiate quarterly review of our contact information with relationship mangers. Respond to or resolve mid-level escalations and special requests across all disciplines. Research and provide follow-up to escalated issues. Manage the warranty refund check workbooks for those unable to be processed. Responsible for reaching out to warranty providers and dealerships to get customer information to resolve the refund issue. Process invoices to dealer groups involved with special handling of refunds to reimburse the bank. Attend all meetings with business partners, notate discussions taking place, and distribute meeting notes to attendees after the meeting. Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Supervisory/Managerial Responsibilities: No supervisory responsibilities. Education and Experience Required: High School diploma or equivalent (GED) and a minimum of 2 years' general work experience. Experience in the use of Personal Computers including word processing, spreadsheet, presentation, and industry-specific software. Education and Experience Preferred: Associates Degree Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in peoples lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&Ts affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Banks traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communitiescombining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. HR Career Site Privacy Notice