BASIC FUNCTIONS: This position performs moderately difficult research, design, and systems engineering assignments and also responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. Additionally, this position is also responsible for triage change management support. QUALIFICATIONS: 3+ years of Systems Engineering experience BS Engineering/Computer Science or equivalent experience required TECHNICAL SKILLS: Change management. Understanding of storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure. Program installation and troubleshooting. Knowledge of virtual server environments and thin client. Knowledge of scripts for automation. Understanding of system and problem management tools. Problem solving. Good oral and written communication skills. ACCOUNTABILITIES: Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure). Diagnose problems with application programs, common system, or systematic questioning techniques. Configure controls; install or troubleshoot programs within multiple system environments. Construct Job Control Language (JCL) or scripts for processing of workloads by system. Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools. Partner closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines. Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery. Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks. Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure). Diagnose system performance problems. Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files. Develop lists/scripts for execution of commonly used processes and automation of simple tasks. Proper implementation of team changes and service requests. Proper creation, execution, documentation, and closure of tasks, changes, and requests. All other duties as assigned. U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries. . LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.
