Contact Center Service Representative

Contact Center Service Representative Location: Williamsville, NY Start Date: September 14, 2026 Schedule: Full-time | MondayFriday, 10:00 AM6:30 PM / Rotating weekend day (Saturday or Sunday) 9:00 AM5:00 PM Contact Center Hours: MondayFriday: 6:00 AM9:00 PM/ Saturday & Sunday: 9:00 AM5:00 PM Work Arrangement: First 6 months: 100% on-site After 6 months: If successfully performing, ability to work 1 day from home per week Pay: $19$23 per hour (based on experience) + 10% Shift Differential Why M&T? We've become one of the nation's strongest banks by knowing what matters most to our customers and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you. About the Role As a Contact Center Service Representative, youll be the voice of M&T Bankdelivering exceptional service during inbound and outbound customer interactions. Youll respond to inquiries about our products and services and provide solutions across various business lines. What We Offer Paid training Monday - Friday 10:00 am to 6:30pm for several weeks Overtime and Shift Differential Paid Time Off Health Care Benefits Retirement Savings Plan Tuition Reimbursement Professional Development Contact Center Hours of Operation MondayFriday: 6:00 AM9:00 PM Saturday & Sunday: 9:00 AM5:00 PM What Youll Do? Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services. Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank. Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution. Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met. Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management. Who Do We Need? Minimum Qualifications: High school diploma or equivalent (GED) At least 6 months of proven experience in sales, service, or a related field Strong communication and telephone skills Good organizational and time management abilities Basic familiarity with personal computers Proven problem-solving skills Understanding of customer service principles and their role in relationship-building Preferred Qualifications: Minimum of 1 year of customer service, sales or related experience Familiarity with Contact Center systems Experience functioning in a fast-paced environment Ready to Make a Difference? Apply today and become part of a team that puts people first. #LI-111 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Williamsville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in peoples lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&Ts affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Banks traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communitiescombining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice