Program Manager

Department of Neurology Division of Neurocritical Care/Stroke University of Southern California (USC) USCs Department of Neurology is seeking a Program Manager to join the Division of Neurocritical Care/Stroke. This role supports faculty, hospital partners, and clinical leadership by managing day-to-day operational, quality, and programmatic functions across multiple stroke and neurocritical care initiatives. Required Qualifications Bachelors degree in healthcare administration, nursing, public health, business, or a related field. Experience in healthcare program management, operations, quality improvement, or clinical services. Demonstrated ability to manage complex, multi-site programs and collaborate with physicians, clinical teams, and hospital leadership. Strong organizational, communication, and project management skills. Experience working with data, dashboards, reporting tools, or quality metrics in a healthcare setting. Preferred Qualifications Clinical background strongly preferred, particularly nursing or allied health experience. Prior experience working within a stroke program, neurocritical care service, or neurological emergency program Familiarity with TeleStroke programs, stroke certification requirements, or regional referral networks. Experience with quality and regulatory programs such as GWTG, eCQM, or similar stroke-related performance initiatives. Knowledge of healthcare analytics platforms, database management, or health information systems. Key Responsibilities Oversee daily operations and logistics for the TeleStroke and Neurological Emergency Program, supporting 7 spoke hospitals (5 referring to Keck). Manage stroke process improvement and quality initiatives, including data tracking, dashboards, and reporting (HealtheAnalytics, eCQM, GWTG). Lead and support quality improvement (QI/PI) projects, meetings, and documentation portals. Coordinate programmatic initiatives such as server migrations, database development, and analytics dashboard creation. Drive marketing and outreach efforts to surrounding hospitals, including development of collateral materials and referral-building collaborations. Lead community-based education and outreach events. Support system-wide initiatives including: Keck Quality Team and Patient Experience efforts Stroke Team Activations and Rapid Transfer Program USC Arcadia Neurocritical Care/Stroke Service Line VHH TeleStroke Program Norris Stroke Team Activations Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. This position is hybrid and employee must report to work at the CHP Center for Health Professions in Los Angeles, CA when scheduled. Work hours and on-site days may be subject to change depending on business needs. The annual budgeted salary range for this position is $109,264 $116,902. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Impact of the Role This position enhances operational efficiency, reduces administrative burden on clinical staff, prevents costly inefficiencies, and supports revenue streams tied to referrals. Strategically, the Program Manager strengthens Kecks position as a regional leader in stroke care by fostering collaboration, improving quality, and ensuring long-term service line sustainability. Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Field of Expertise: Directly related professional and supervisory experience in area of program specialization USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. 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