Field Service Dispatcher

Its your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples work has shaped the communities where we live, where we raise our families, and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you dont just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. Its time to use your skills and passion to do work that matters! Job Description Peterson Cat has the immediate need for an experienced Field Service Dispatcher at our San Leandro, CA location. SUMMARY This position is responsible for coordinating the assignments of service technicians and materials to accomplish repairs done in the field and administration of related paperwork. ESSENTIAL JOB FUNCTIONS The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Anwser phone calls from customers and record all needed information for technicians to start repairs. Accurately open work orders in Dealer Business System (DBS) with information given by the customer and/or internal Product Support Sales Representative, including correct Purchase Order (PO) number or account number the job is charged to. Use Service Information System (SIS) to check if a machine has warranty or if there are any known issues with a customers serial number range that might help the technician with the machine repair. Collect Cash on Delivery (COD) from customers at end of jobs. Credit cards, checks, and sometimes cash. Use Varian for PO# for outside purchases in order to charge the right accounts. Use scheduler program to maintain a log of all field technicians location at any given time. Utilize vision link to help pre-plan repairs by determining the location of machines and review fault codes prior to dispatching a technician. Be on call, on a rotating schedule, to take after hour calls from customer that have equipment breakdowns and call technicians to go out and make repairs. Includes taking calls for other stores and making sure they are taken care of. Review timecards to make sure all time charged is in the correct segment / work order. Help enforce timecards and service reports being turned in on time. Help coordinate field service safety meetings & enforce company policy regarding safety. Help with any questions involving work orders that may help with closing a job in a timelier manner. Maintain punctual, regular and predictable attendance OTHER JOB FUNCTIONS Help technicians with parts and tooling. Check on when back ordered parts are coming in. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Petersons core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED; and a minimum of 2 years of directly related customer service experience, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. A background in dispatching and/or heavy equipment/mechanical experience is preferred. CERTIFICATES, LICENSES, REGISTRATIONS None required. The pay hourly pay range for this position is: $35.55-41.77. We also offer a total compensation package in addition to base salary. Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required. At Peterson, our vision is to be our customers first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side-by-side with others who are passionate about customer service, consider joining the team!