Business Services Specialist II

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Day Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidates knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description *This position is remote/work from home and can be located anywhere within the United States. If you live within 25 miles of any of the offices listed, the role will be hybrid. Posting Deadline: Tuesday, December 23rd The Business Services Specialist II is an integration and training coordinator responsible for scheduling web-based training sessions. The Business Services Specialist II will work with dealer clients to efficiently schedule training sessions with our Stockwave Training and Provision Conquest Training teams. Must have the ability to quickly adapt to new processes in a fast-paced, deadline-driven environment. Strong attention to detail and the ability to multi-task are required. A professional demeanor is essential as well as excellent communication, interpersonal skills, and excellent customer service. What Youll Do Manages centralized schedules for all the Stockwave Trainings and assists with Provision Conquest New User Trainings for the vAuto Wholesale department. This includes training activity by client type i.e., strategic accounts, groups etc. Create new accounts in the backend application and connects some third-party integrations for certain customer types. Manage scheduling mass client training sessions/webinars as needed. Provide excellent customer service and promptly respond to inquiries from employees, management, and clients. Provide feedback on areas of potential improvement to ensure effective flow. Whats in It for You? Heres a sneak peek at the benefits you could experience as a Cox employee: A competitive salary and exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Who You Are Minimum: High School Diploma/GED and 3 years experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience. Experience in scheduling client training activities preferred. Strong customer service focus. Demonstrated experience working in a fast paced, results driven environment. Must possess excellent communication skills and have the ability to communicate at all levels. Proven time management, problem solving and organizational skills. Must have strong analytical skills. Must be fluent in Microsoft Office tools. Experience using CRM tool like Salesforce Preferred: Associates degree. Join the Cox family of businesses and make your mark today! Drug Testing To be employed in this role, youll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 12/23/2025 Cox brings together the worlds greatest minds to help breathe life into new possibilities and drive innovation for a better future. Thats why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the worlds biggest challenges. Our people love technology and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, theres no challenge too great for our pioneers. And theres no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.